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Our updated General Terms & Conditions of Services is effective from 20 December 2020. Refer to

Our updated GTC, effective from 20 December 2020, Refer


Warranty & Support for Mesh WiFi


What is the warranty period for mesh WiFi?

The warranty period for mesh WiFi is 24 months.


If I have issues with my mesh WiFi, who do I go to get it fixed?

First, do refer to the installation guide to ensure that you have perform the set up properly. If issues still persist,

  • For Maxis customer: Call in to 1-800-82-1123 or 123 (from Maxis mobile line) to let us troubleshoot. If your device is confirmed faulty, you can get the replacement via Maxis centres. Please bring the complete set with packaging comprising a mesh WiFi unit, power adaptor and cat5e Ethernet cable.
  • For non-Maxis customer: Call in to 603-7804 8450 AZ-Technology Sdn Bhd. Customer will need  to provide proof of purchase (POP). 


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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