Who is eligible to sign up for the Maxis Fibre plans?

The Maxis Fibre plans are available to all income groups whose homes are located within our coverage with a contract of 24 months. Existing Fibre customers within the contract or out of the contract are eligible to change to their choice of a new plan without penalty.

Where can I sign up for the Maxis Fibre plans?

You may sign up for the Maxis Fibre plans at all Maxis Sales Channels including Maxis Centre, Maxis Exclusive Partners and Authorized Resellers, on the Maxis official website or call in.

Will there be any contract tied to the plans?

Yes, there will be a 24-month contract for new sign-ups.

Do the Fibre plans come with a voice service?

For new customers, you have an option to add Unlimited Voice at RM10 per month which also comes with a free DECT phone. Alternatively, you may plug in your own telephone and will be charged on a pay-as-you-use basis at standard rates of RM0.09/minute charge to mobile and fixed line number. Standard rates for international and special numbers will apply. For existing customers changing to 30/100/300/500/800 rate plans, DECT phone is not provided and you will have to buy your own.

What are the Maxis Fibre plans with super fast speed?

The plans with super fast speed are Maxis Fibre 300Mbps, 500Mbps and 800Mbps.

What are the rates for fixed line calls on the new Maxis Fibre plans?

Maxis Fibre plans of 30Mbps, 100Mbps, 300Mbps, 500Mbps & 800Mbps come with voice capabilities. All the above plans come with a choice adding on unlimited local calls at RM10 per month or charge based on usages at RM0.09/ minute for local calls to the mobile and fixed line. Standard rates apply for all calls to special and international numbers. For international calls, please refer to Premium IDD rates here .

I’m an existing Fibre customer from a competitor, how do I sign up to Maxis Fibre plans?

Kindly contact our customer service hotline, and we will be happy to assist you on this.

Will my credit limit change when I change my rateplan?

Your credit limit will not be revised or changed if the limit is sufficient for your rate plan.

Frequently Asked Questions

General

Our Home Fibre plans are available to everyone, local or foreigner as long as your home is within our coverage area. All plans include a 24-month contract.
Sign up easily:

Visit any Maxis Centre, Maxis Exclusive Partner, or Authorised Reseller.

Apply online at Maxis’ official website.

Call our customer service hotline.
Yes! Residents of high-rise buildings can subscribe.
Note: Speeds may vary depending on your building’s infrastructure. We’ll help you choose the best option.
Yes, all plan come with a 24-month contract.
An early termination fee equal to the remaining months of your subscription will apply.
New customers: Add Unlimited Voice for RM10/month (includes a free DECT phone).

OR use your own phone: Pay RM0.09/minute for calls.

Existing customers upgrading plans: Use your current compatible phone or purchase a new device (DECT phone not provided).
You have two options:

Add unlimited local calls for RM10 per month

Pay-as-you-use at RM0.09/minute for local calls to mobile and fixed lines

Standard rates apply for special numbers and international calls. For international call rates, please check our Premium IDD rates on our website.
Yes! You can keep your current VOIP number when you upgrade to any of our plans.
We'd love to welcome you to Maxis! Simply contact our customer service hotline, and our friendly team will guide you through the switching process step by step.
When you change plans, you'll see:

Prorated charges for both your old and new plans

Any applicable usage charges (such as phone calls)

Any add-on services you've subscribed to

Our billing is transparent, showing exactly what you're paying for.
No, your credit limit will remain the same as long as it's sufficient for your new plan.
Yes! Enhance your home connectivity with:

The latest Home Devices via Zerolution

Home Add-On Services like Max WiFi by Maxperts

Ask our representatives about these options when you sign up or upgrade!

Ready to sign up for Maxis Fibre?

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.