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About Fair Usage Policy

What is Maxis Fair Usage Policy?
To maintain the quality & performance of our Service(s), which could be disrupted by usage patterns of a small number of customers, Maxis has established a Fair Usage Policy to protects the interest of all our customers and ensure the highest level of service performance for all users.

What are the usages subject to Fair Usage Policy?
All services including Maxis Postpaid, Maxis Fibre, Wireless Broadband services are subjected to Fair Usage Policy. 

Here is the Fair Usage Policy.

Each service or plan may have Fair Usage Policy rules are applicable for it as specified in the respective Service Specific Terms and Conditions. Click here for more. 

How do I know if I am likely to be affected by the Fair Usage Policy?
You will receive SMS/ call (whichever we consider appropriate) as and when your service(s) will be impacted due to breach of Fair Usage Policy. 


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.