Who Can Enjoy VoLTE
Who is eligible to use VoLTE on Maxis?
VoLTE is available for Hotlink Postpaid and Maxis Postpaid customers on Consumer & Business plans who are using VOLTE enabled phone and operating system.
Maxis Postpaid customers with Share N Surf a.k.a MISM (MultiSIM One Number) and Hotlink prepaid customers will be enabled in later phases.
Do I need to subscribe for a new service or change my rate plan?
It is an enhancement to the voice service which you are enjoying. You do not need to subscribe for a new service change rate plan.
Do I need to change my SIM Card to be on VoLTE?
You don’t have to change your SIM card to be on VoLTE.
I am using Maxis supported VoLTE device and I’m subscribing to an eligible Maxis plan, why am I unable to use VoLTE right now?
We are enabling VoLTE service to our postpaid consumer customers in batches and it is expected to complete by 3 November 2020. All eligible customers will be able to use VoLTE from 4 November 2020. Please ensure you upgrade to the latest device firmware to use VoLTE.
Am I going to be charged extra for VoLTE calls?
It is an enhancement to the voice service which you are enjoying, there is no additional charge for VoLTE.
Can I get VoLTE when I’m roaming or if I am making an International Direct-Dial call?
Currently, VoLTE is not available when you are roaming overseas and International Direct Dial (IDD) calls.