Enable Maxis VoLTE to experience lifelike call quality! For detailed steps and info, click

Experience lifelike call quality with VoLTE! Click


Our updated General Terms & Conditions of Services is effective from 20 December 2020. Refer to

Our updated GTC, effective from 20 December 2020, Refer


Usage of Maxis VoLTE

How do I know if I’m using VoLTE?

For iPhone user, when you are making/receiving phone calls, the icon on the top left of the phone will remain as 4G. Android phone users will see an VoLTE icon.

I realise that sometimes when I make VoLTE calls, the network indicator on my smartphone is on 3G instead of 4G/VoLTE?

If the indicator is showing 3G, means you are not on a VoLTE call.

Does VoLTE work for both caller and recipient if only one has VoLTE?

If your phone is Maxis VoLTE supported, you will be able to enjoy VoLTE calls when you are in 4G coverage regardless your caller or recipient is on VoLTE or not.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

Chat with Us

WhatsApp us for assistance.

Call Us

We're only a phone call away.


Send us a tweet and we'll get back to you.

Find a store

Walk into a Maxis Store near you for help.