Voice over LTE (VoLTE)

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• What is VoLTE?

  VoLTE stands for Voice over LTE. It is an advance technology that delivers crystal-clear sound over voice calls across the Maxis network.

• What are the benefits of VoLTE as compared to existing voice service?

  With VoLTE, you will enjoy crystal-clear voice call quality and shorter call set-up time. On top of that, you will also be able to use mobile data at 4G speed even during phone calls. 

• Who is eligible to use VoLTE on Maxis?

  1. All Maxis Postpaid, Hotlink Postpaid and Hotlink Prepaid customers who are using VoLTE supported mobile devices that are updated with the latest device software versions.
  2. Note: VoLTE for Maxis Postpaid customers with Share N Surf/ MISM (MultiSIM One Number) will be enabled in later phases (currently not enabled).

• What are the prerequisites to make VoLTE call?

  1. Your mobile device supports VoLTE and you have updated to the latest device software versions (iOS/ Android).
     Please refer here for full list of devices available for VoLTE.
  2. You are within 4G coverage.

• How do I enable VoLTE on my mobile device?

  VoLTE will be automatically activated if your mobile device is updated to the latest device software versions.

  You may also follow these *steps on your mobile device to enable VoLTE manually:
  Setting > Mobile Network > Mobile Data > Enable VoLTE
  

  *Steps to enable VoLTE may differ subject to mobile device models

• How do I know if I’m using VoLTE?

  1. For iPhone users, the icon on the top left of your mobile screen will remain as ‘4G’ when you are making or receiving phone calls.
  2. For Android mobile users, you will see a VoLTE icon on the top right of your mobile screen when you are making or receiving phone calls.

• Does Apple Watch or Samsung Galaxy Watch support VoLTE?

  1. Apple Watch 3 and above running the latest WatchOS are enabled to use VoLTE.
  2. Samsung Galaxy Watch 3 (Tizen OS) and Watch 4 (Wear OS) are enabled to use VoLTE.

• Do I need to subscribe for a new service or change my mobile plan?

  You do not need to subscribe for a new service or change your mobile plan to enjoy VoLTE.

• Do I need to change my SIM Card to enjoy VoLTE?

  You do not have to change your SIM card to enjoy VoLTE.

• Am I going to be charged extra for VoLTE calls?

  It is an enhancement to the voice service which you are enjoying, there is no additional charge for VoLTE.

• Will I be able to enjoy VoLTE when I am roaming?

  Currently VoLTE is available for Maxis & Hotlink subscribers in the following countries; and more countries will be added soon.

  • Indonesia (Telkomsel)
  • South Korea (SK Telecom)
  • Thailand (AIS)
  • USA (AT&T)
  • United Kingdom (EE Limited)
    

• What will happen if I switch to a new mobile device?

  VoLTE is both device and network dependent. You will be able to continue to enjoy VoLTE if your new mobile device supports Maxis VoLTE.

• I am using a VoLTE supported mobile device in other local operator, why am I not able to enjoy VoLTE with the same device in Maxis?

  Only Maxis certified VoLTE devices can support Maxis VoLTE. Please refer here for the full list of available devices for VoLTE and ensure that you have updated your mobile device to the latest device software versions to enjoy VoLTE.

  Visit Maxis VoLTE page for more info.

• I realise that sometimes when I make VoLTE calls, the network indicator on my smartphone is on 3G instead of 4G/VoLTE?

  You may experience the described situation in low 4G coverage areas such as indoors due to VoLTE calls require stable 4G network reception.

• Does VoLTE work for both caller and recipient if only one has VoLTE?

  If your mobile device is Maxis VoLTE supported, you will be able to enjoy VoLTE calls when you are in 4G coverage areas regardless of whether your caller or recipient is on VoLTE.