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Internet of Things (IoT)

 

How will Maxis help IoT customers adapt to the sunsetting of 3G?
Maxis is committed to providing clear, advance notice and communications about our 3G network retirement, and to working closely with our customers to manage the transition. Maxis will also be supporting the coverage check on customers’ devices, as well as SIM replacement requests to assist a smooth migration of customer devices as well as other advisory services on a case-by-case basis.

What advisory services does Maxis offer to help me with this migration?
Maxis offers advisory services such as access to our Lab for service validation, device certification, managed service on device migration subject to mutually agreed commercial arrangement and other offerings that we deem fit to help you with the transition.

Will Maxis help me with the cost of my business’ migration?
Customers are responsible for planning hardware upgrades in a reasonable timeframe prior to the planned 3G network retirement, but Maxis will support customers throughout the process in the areas detailed above.

Will Maxis continue to support & qualify 3G devices under new registration?
Whilst the 3G network remains in operation until the official sunset period, deployment of legacy technologies such as 2G & 3G devices shall be at the customers’ own risk. Maxis will not qualify or test 3G-only devices and highly recommend the use of 4G technology.

What IoT services are most at risk?
IoT services that are running on 3G-only devices will be impacted upon sunset. Customers who have compatible 4G device and connected to 4G LTE network will not be impacted but customers who are on non-4G network might face network congestion as it will be dependent on the total users as well as current network capacity.

I have a 4G device, do I need to replace my SIM card?
No, SIM replacement is not required. All of our IoT or M2M SIM cards supports 4G/3G/2G network technology.

Will there be any coverage issues?
No, Maxis 2G and 4G networks in combination will continue to provide sufficient coverage for all customers.

Can I still upgrade my devices?
Yes, customers must upgrade their devices within a reasonable timeframe prior to the planned 3G network sunset. Here are some guidelines to consider

Customer device / SIM capability What you’ll need to do next
I have a Maxis SIM on 3G-only device Your device will be impacted upon sunset, please upgrade to 4G compatible device.
I have a Maxis SIM on 2G-only device Maxis recommends that you upgrade to a 4G compatible device for improved data speed. However, 2G network is still available at this moment.
I have a Maxis SIM on 4G-only device Your device should continue to work.
I have a Maxis SIM on 3G/2G device Maxis recommends that you upgrade to a 4G compatible device. However, 2G network is still available at this moment. You need to validate service quality on 2G network in the area you plan to use your device.
I have a Maxis SIM on 4G/3G/2G device Your device should continue to work.
I have a Maxis SIM on 4G/3G device Your device should continue to work.
I have a 3G-only SIM from other telcos Pease contact Maxis Account Manager for assistance in migration prior to sunset.

 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.