#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read


Enable Maxis VoLTE to experience lifelike call quality! For detailed steps and info, click

Experience lifelike call quality with VoLTE! Click


Improve My WiFi Performance


How can I improve my WiFi Performance?

Here some tips for better WiFi performance,

1. Ensure your router is placed in an open area and away from elecyronic devices and obsturctions.

Cordless Phone

Microwave Oven

Bluetooth Device

Concrete Walls/ Furniture

Mirror/Coated Glass

Enclosed Space


2. Choose the right WiFi band based on your home coverage areas.


3. Updgrade to a higher plan for faster speed when you have more than 10 devices connected to simultaneously.


4. Imporeve WiFi coverage with Mesh WiFi.


5. Restart your router at least once a month for optimum performance


6. Choose the right connection.

Tip: Use a wired connection to your router if you're using high bandwidth applications eg. gaming or large file transfers.


7. Always-on internet. Ensure the 4G back-up dongle is always connected to your router for continuous WiFi.


8. Use the "Test My Home WiFi" diagnostic tool to analyse, troubleshoot and optimise your WiFi.


9. Ensure that cables are correctly connected.


10. If you need to change your WiFi Password, here's how:

a. Key in
Ensure you're connected to the WiFi


b. Key in username and password.


c. Select Wireless 2.4Ghz.


d. Enter your preferred username & password and click Save. Repeat the step to change password for Wireless 5Hhz.



Visit Maxis Fibre and WiFi 6 page for more info.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

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