Stay Connected: Our stores and support channels remain open to keep you connected. More info, here .

Our retail outlets are open with strict SOPs to ensure everyone’s safety. Click here for more info.

New Modem Upon Plan Change

I am an existing fibre customer (Maxis or another service provider), do I need a new modem for my upgrade or switch?

You do not need a new modem if it is still working.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.