#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read


Enable Maxis VoLTE to experience lifelike call quality! For detailed steps and info, click

Experience lifelike call quality with VoLTE! Click


How to Perform a Trace Route

*How to I perform a trace route to identify my network problem? *

Watch this video on how to perform a trace route.


Here is the step by step guide on how to perform a trace route to identify the route through the internet from one computer to another:

Step 1: Navigate to the Windows Start Menu.
Step 2: Input “command prompt” in the search box and click “Enter”.
Step 3: Input tracert command followed by the destination IP address/domain.
Step 4: Once the trace is complete, please screenshot and share your results with our customer care consultant for further troubleshooting.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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