How to Perform a Trace Route
*How to I perform a trace route to identify my network problem? *
Watch this video on how to perform a trace route.
Here is the step by step guide on how to perform a trace route to identify the route through the internet from one computer to another:
Step 1: Navigate to the Windows Start Menu.
Step 2: Input “command prompt” in the search box and click “Enter”.
Step 3: Input tracert command followed by the destination IP address/domain.
Step 4: Once the trace is complete, please screenshot and share your results with our customer care consultant for further troubleshooting.
Find answers from our FAQ or contact Maxis Customer Service via these channels.
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