Personal Details And Account Information

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• How do I check my registered personal details with Maxis?

  Your personal details such as name, phone number, addresses and email address can be viewed through:

  • Maxis app:   go to Me and select Contact Details.
  • Maxis Care: go to Profile, select Manage Profile and Contact Details

   

  Do walk-in or call in personally if you want to verify information such as NRIC, passport number, and gender. 

• How to check my Maxis account number?

  Check your account number, registered email, and addresses via:
  Maxis app or Maxis Care under Account Information.

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• What’s the difference between residential and billing addresses?

  Residential address: Your official residence (used for official correspondence).

  Billing address: Where paper bills are mailed (if selected).

• What’s the difference between my registered email and eBill email?

  Registered email: For general correspondence.

  eBill email: Dedicated for bill delivery.
  Tip: You can use the same email for both.

• How to correct my name and/or ID (Passport/IC)

  Visit any Maxis Store with your NRIC for biometric verification.

  Foreigners: Bring current and expired passports (if used for registration).

• How to update my legally changed name in Maxis personal details?

  Visit a Maxis Centre with:

  • New MyKad.
  • Surat Kelulusan Pindaan Nama (JPN approval letter).

• How to update my ID from MyTentera to MyKad if I have retired from military service recently?

   Visit a Maxis Centre with your MyKad.

• How can I update or change my email address, default contact number and alternate contact number for my account?

  Your contact details for your account can be updated anytime on Maxis app or Maxis care:

  • Maxis app:   go to Me and select Contact Details.
  • Maxis Care: go to Profile, select Manage Profile and Contact Details

• Why should I update my passport details?

  For seamless access to your Maxis services, quick verification for all transactions and easily manage of multiple services in Maxis app and facilitate hassle-free identity verification. 

• When should I update my passport details?

  Update whenever you, renew your passport or get a new passport and notice different passport numbers across your services.

• What happens if I don't update my passport details?

  You might experience verification delays, difficulty managing multiple lines with Maxis app and inconvenience during future transactions.