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Change Of Ownership

My loved one just passed away. Can I change the ownership of a Maxis account that belongs to her/him?

Certainly you can. Please proceed to walk in to change the ownership. Mandatory documents required are:-

  • Proof of death: Death Certificate of registered owner.
  • Proof of relationship for transfer of ownership:
    - Spouse: Marriage Certificate.
    - Parent to Children or vice versa: Original Cert of Birth Certificate / Adoption Certificate.

My loved one just passed away and I would like to terminate the line.

Please call us to terminate the service under the deceased and furnish a copy of Death Certificate via email. Alternatively, you may walk in to Maxis store with the death certificate to terminate the services.

I am going thru a divorce. What should I do in order to separate my number out from the existing account belongs to my ex spouse.

Please proceed to walk in upon obtaining consensus from both parties. No fee will be imposed for the change of ownership.

My daughter has just graduated from varsity and started working. I prefer her managing the phone bills on her own. How do I go about it?

This will involve transfer/ change of ownership of your service to your daughter. Both parties are required to walk in to perform this change. This is an important change, hence please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please walk in personally with your passport.

Tips: If your daughter is not an existing Maxis customers, she has to register for an new account, advance payment may be applicable. For foreigner deposit is applicable.



The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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