Frequently Asked Questions
Switching to Maxis Postpaid
Switching is quick and hassle-free. Here’s how it works:
Step 1: Join Maxis
Sign up by:
- Visiting a Maxis Store.
- Applying online.
- Calling our customer service team.
Mention you want to keep your current number.
Collect your new Maxis SIM card (delivered or picked up in-store).
Step 2: Confirm Your Switch
- Check your phone: You’ll receive a confirmation SMS from your current provider.
- Reply promptly to approve the transfer (follow the instructions in the message).
- Clear any pending bills with your current provider to avoid delays.
Step 3: Activate Your Maxis Service
- Wait for confirmation: We’ll notify you once your number is ready to transfer (within 2 business days).
- Swap SIM cards: When your old network loses signal, insert your new Maxis SIM.
- Start using Maxis immediately—calls, data, and texts will work right away.
Tips for a Smooth Transition
- Double-check your details: Ensure your name and ID match across both providers.
- Settle outstanding bills: Clear payments with your current provider.
- Unlink your number: Remove it from linked services (e.g., home broadband, smart devices).
- Respond quickly: Timely replies to confirmation messages speed up the process.
What to Expect
- Timeframe: Most switches complete within 2 business days.
- Minimal disruption: Service downtime is brief—swap SIMs when your old network disconnects.
- No missed services: Your number stays active throughout the process.
Need Assistance?
In person: Find your nearest Maxis Centre.
Call us: Reach customer service, visit www.maxis.com.my/contactus for contact details.
Note: If you're currently with Maxis and want to switch to another provider, please contact your new provider directly to initiate the process.
