Frequently Asked Questions
Prepaid to Postpaid - Frequently Asked Questions
General Information
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Upgrade your Hotlink Prepaid plan to a Maxis Postpaid plan for fixed monthly bills, device financing, and exclusive perks—all with the same number.
Eligibility & Requirements
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To switch from prepaid to postpaid, you need:
- An active prepaid line
- No outstanding SOS top-ups
- Must be 18 years and above and meet all eligibility requirements of Maxis Postpaid.
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If you are using a 4G SIM card, you will not need to change it during the conversion process. Our store representatives will assist you with this. To check, just dial *100*8*5# from your phone.
Conversion Process
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You can switch to postpaid through any of these channels:
- Visit your nearest Maxis Store
- Call our customer service
- Maxis Online Store
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The conversion from prepaid to postpaid happens within minutes with no expected service interruption.
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No, there are no conversion fees when switching from prepaid to postpaid.
After Conversion
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As a goodwill gesture, we will convert your unused prepaid credit and transfer it to your new postpaid account. This credit will appear on your first postpaid bill.
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Any existing prepaid add-ons will no longer be applicable after conversion to postpaid. You'll need to subscribe to postpaid add-ons if required.
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No, you are not obligated to any contract for a basic prepaid to postpaid conversion.
You will only be bound by a contract if you sign up for additional packages that include devices, content, or services where contract terms are clearly indicated.
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An advance payment may be applicable depending on your selected rate plan. For foreign customers, a security deposit is required.
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Your new postpaid billing cycle will be automatically assigned by our system after conversion.
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For assistance with your prepaid to postpaid conversion, please contact us through the information provided in the Contact Us section of our website.
