Frequently Asked Questions
Maxis Sign-up
Getting Started With Maxis
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You can sign up for a new Maxis Mobile line through these simple steps:
Where to sign up:
- Visit any Maxis Store nationwide
- Shop online at Maxis Online Store
- Navigate to Mobile Plans
- Select your preferred plan
- Click "Buy Now" and follow the instructions
Eligibility requirements:
- 18 years of age or older,
- Meet our credit requirements, and
- Not blacklisted by any local telco service provider.
Note: An advance payment will be required based on your selected plan. For foreigners, an additional security deposit applies.
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Please bring the following identification documents:
- Malaysian citizens: MyKad or MyTentera issued by JPN
- Permanent Residents: valid MyPR issued by JPN
- Foreigners: Valid passport
Returning To Maxis
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We're delighted to welcome you back to the Maxis family! Here's how to rejoin:
- Visit any Maxis Store or our Online Store
- We'll set you up with a new account after verifying:
- Your previous account(s) are properly closed,
- There are no outstanding payments, and
- Your current credit standing meets our requirements.
Our team will guide you through the entire process to ensure a smooth transition back to Maxis.
Managing Your Account
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Adding a new line to your existing account is easy. You can:
- Add online through the Maxis Online Store
- Visit any Maxis Store
- Call our Customer Service at 123 from your Maxis line or 1800-82-1123 from other numbers
Important: Depending on your credit history and account status, an advance payment or deposit may be required for additional lines.
Need more help? Contact our customer service team at 123 from your Maxis line or visit your nearest Maxis Store.
