Frequently Asked Questions
Change Of Plans, Separate & Merge Of Accounts
Understanding Mobile Rate Plan Changes & Account Restructuring
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We offer several options to adjust your services based on your changing needs:
- Change of Rate Plan: Switch to a different plan for your current service.
- Account Restructuring: Reorganize multiple lines within an account or across different accounts (merging or separating).
- Transfer of Ownership: Transfer service to another person or receive service from someone else (requires different NRIC/Passport).
How To Change Mobile Rate Plans
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Self-Service Options:
Assisted Options:
- Visit any Maxis Store or
- Call our Customer Service
Note: Complex account restructuring or transfers involving third parties require an in-person visit to a Maxis Centre as identification validation and acknowledgements from both parties are required.
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Downgrading may trigger important changes to your account:
- Termination of promotional rebates
- Forfeiture of device contract benefits
- Possible Early Termination Fees
- Reduction in number of share lines
For these reasons, we require you to visit a Maxis Centre where our team can explain all implications and assist you appropriately.
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Hotlink Postpaid is only available for:
- New number registration
- Port-in from other providers
- Change plan from Hotlink Prepaid
If you're looking for a better plan, please explore our current Maxis Postpaid plans, Maxis Unlimited Postpaid and Fibre plans, or Maxis Family plans. Visit a Maxis Store or call us for assistance.
Effects Of Mobile Rate Plan Changes
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- Monthly commitment fees will be prorated between previous and new plans/accounts
- Value-added services will be charged as normal
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- Your service will not be interrupted;
- Previous data quota will cease immediately; and
- New data quota will be activated simultaneously.
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You will receive a confirmation SMS once your rate plan has been successfully changed.
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- Simple rate plan changes do not create new contracts or fees.
- If your rate plan change is part of a new package (e.g., with a device), the package contract terms will apply.
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Your credit limit remains unchanged if it's sufficient for your new rate plan.
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You can change to any currently published plan if you meet the eligibility requirements. Plans that are no longer published on our website are not available for new subscriptions.
Special Scenarios
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Yes, you can move individual services from bundled packages (bundled of 2 connectivity services mobile & fibre like Maxis Unlimited Postpaid & Fibre or Family Plan) by:
- Your connectivity services must be split first, then we will proceed with your intended change.
Important considerations:
- Check if you have any active contracts for the bundled service
- You will lose any bundled benefits (e.g., unlimited data) when services are separated
