New Device Trade In Program
What is this trade in program about?
The Maxis Trade-in program enables new and existing Maxis customers to trade in ANY phone to receive upfront payment up to RM 3,500 when you sign up a device contract.
Where can I go to trade in my device?
Trade in program is currently available at all Maxis stores nationwide. Let’s find a store near you.
How do I trade in my phone with Maxis?
To get an estimated value of your phone, download Maxis Trade-in app from Google Play Store or iOS App Store and follow the steps to assess your phone.
When you are ready to trade in your phone and sign up with a new contract, just walk-in to any of the selected Maxis Centers and our team will help you to complete your transaction.
Can customer trade in more than 1 device at 1 time?
You can trade one (1) device per contract sign up.
What if my trade in value is higher than the new contract?
You may trade in a higher value phone and sign up a device contract on a lower value phone. You will receive the full amount of your trade in.
What should I do if I have not received my payment?
You will receive your payment within 3 working days. You may contact support centre of the trade program at +603 79313417 to check the status of your payment. Alternatively, you can WhatsApp your payment enquiries to +6011 65273417.
I have completed the assessment and suppose to hand in my phone, how do I cancel my trade in order?
Find answers from our FAQ or contact Maxis Customer Service via these channels.
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Find a store
Walk into a Maxis Store near you for help.