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Warranty Coverage

What are the benefits of the warranty?

Each customer who purchases a NeXT powered by Maxis device will be protected with the following warranties.

  1. 24-month device warranty (for manufacturer defects);
  2. 12-month warranty for accessories i.e. 3-pin charger, USB cable and earpiece.
  3. Up to 12 months’ screen crack coverage.
  4. 1-for-1 replacement.

How do I know if my device damages are covered within warranty or not?

Please refer to below damages for some of the damages (below list is non-exhaustive).

Warranty Category Within Warranty Outside Warranty




24 months device warranty (Manufacturer's defect)

Bloated battery Liquid damage
Functional defects - button, speaker, charging port, etc. Screen damage (after screen crack coverage ends)
Software related Missing physical parts
LCS discolouration Lost/Stolen
6 or 12 months screen protection Hairline scratch to full LCD screen crack Liquid damage


Do I need to pay any charges/fee if I submit a claim?

Yes, an excess fee will be charged depending on your claim submission.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

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