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Our updated General Terms & Conditions of Services is effective from 20 December 2020. Refer to

Our updated GTC, effective from 20 December 2020, Refer


How to Claim

How do I file a warranty claim for my NeXT device?

For damages related to the device, you need to walk in to any Maxis Centre or selected Maxis Exclusive Partners to file a warranty claim.

For questions related to the warranty, you may visit www.maxis.com.my/nextwarranty for full warranty terms or call 1 800 822 888, Monday to Friday, 9am - 6.30pm.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

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Walk into a Maxis Store near you for help.