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• I recently dropped my phone, resulting in a cracked screen. Could you please advise whether the warranty covers accidental damage of this nature?

  It would be helpful to consult the phone manufacturer for specific details on warranty coverage and the claims process.

• What is the standard warranty duration for a phone?

  The standard warranty duration by manufacturers is 12 months.

• Is Maxis providing any additional warranty beyond the phone's standard warranty?

  While we do not offer an additional warranty, we have a protection plan called Maxis Device Care, which provides device replacement for accidental damage, liquid damage and screen crack.

• Does Maxis provide phone repair service?

  At the moment we don’t provide any repair service.