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Our updated General Terms & Conditions of Services is effective from 20 December 2020. Refer to

Our updated GTC, effective from 20 December 2020, Refer


Update of Device IMEI Due to Warranty Claim

I have an active Safe Device subscription. What should I do if I have recently replaced my device with manufacturer/ Original Equipment Manufacturers (OEMs)?

Your SafeDevice subscription is tied to the IMEI of your phone, therefore it is important to have your phone IMEI updated should you have done any replacement with the manufacturer.
Please keep a copy of the Manufacturer Work Order sheet as a proof of device replacement with you and as soon as your device is replaced, please call us or visit to your nearest Maxis Centre to update us on your latest IMEI.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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