Stay Connected: Our stores and support channels remain open to keep you connected. More info, here .

Our retail outlets are open with strict SOPs to ensure everyone’s safety. Click here for more info.

Handling of Old Devices

What happens to my old device when I upgrade?

Recycling and sustainability is a key focus at Maxis. All returned devices will be restored to factory setting, then refurbished and reused.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.