Maxis Online Store

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• How do I place an device order online?

  Just look for your preferred device or services and place your order online at www.maxis.com.my.

• How will I know that my order is successful?

  Upon successful ordering, you will see a confirmation with Order ID on the screen.

  For delivery of your order - The confirmation includes your order with delivery charges (if any), delivery address and the items which will be delivered to you.

  For collection of your order at Maxis Store - The confirmation includes your order with Maxis Store address and items to be collected.

  Please ensure that you have entered your e-mail address correctly as we will send you an email confirmation upon receiving the order.

• I can’t seem to add or remove items into my shopping cart?

  Please do the following:

  1. Go to Tools > Internet Options > Delete Cookies.
  2. Press YES.
  3. Close your browser and reopen it, the problem should be resolved.

  
  If the problem persists, please contact us via Live Chat or leave your number for us to call you back.

• Can I track my order?

  Just track your order online by clicking Track Your Order on the order confirmation screen or in the email sent to you.

• What if I do not receive my order on the selected delivery date?

  Please contact us via Live Chat or call us if you do not receive your order on selected delivery date.

• Will I be able to cancel or change the model of my order?

  Once your order is confirmed, we will not be able to cater for any request for changes or cancellation as the item is reserved for packing and delivery preparation immediately.

• If I don’t have any credit card, can I still order via Maxis Online Store and pay by debit card or cash at your Maxis outlets?

  Debit card and online banking (FPX) payment are available for purchase via Maxis Online Store for all purchases. 
  Cash payment option is not available for all transactions via Maxis Online Store.

• Is there any charges for credit card payment?

  No, there is no additional charges if you pay with credit card.

• Can I pay with credit card easy payment scheme?

  This option is not available now.

• Can I pay with online bank transfer?

  Yes, online banking (FPX) payment option is available for purchase via Maxis Online Store for all purchases. 

• Can I have the delivery made outside of Malaysia?

  We only cater for delivery within Malaysia. We do not offer delivery outside of Malaysia.

• What is pick up at Maxis Store?

  This option gives you a choice to pick up your items at selected Maxis Store.

• How come I only have pick up at Maxis Store as my option for delivery?

  For new customer, you are required to pick up your purchases at your preferred store from the list. Please come in person as we will perform the necessary verification before handing over your items to you.

• What is home delivery?

  You can choose to have your order delivered to your home or office as long as you ensure you will be at the location to receive the order in person.

• How long do I have to wait before the order is delivered to me?

  We will deliver your order to you based on your preferred delivery date.

• Are there any delivery charges?

  It’s free! There are no delivery charges.

• What do I need to prepare on the day of delivery?

  You will need to have your Identity Card / Passport ready for verification by the delivery agent. Upon successful verification, the delivery agent will hand over the package to you.

• Do I need to be there in person to collect the order from the delivery agent?

  Yes, you will need to be there for verification purpose.

• Can I change the delivery date once I have placed my order?

  The shipping process starts as soon as you place your order and therefore we are not able to cater for any request for changes.

• Can I change to another store location that I have selected to collect my order or change delivery to self-collection or change self-collection to delivery?

  Once your order is confirmed, the item has been reserved and to be prepared for delivery or to be collected. We will not be able to cater for any request for changes