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Stay Connected: Our stores and support channels remain open to keep you connected. More info, 

Stay Connected: Our stores and support channels remain open to keep you connected. More info, 


Obligations for Pre-Installation Internet

Will I be tied to any contract with Pre-Installation Internet?

Pre-Installation Internet is offered with your commitment to sign up for Maxis Fibre.
For Maxis Fibre contract obligations please refer to https://www.maxis.com.my/support/products-and-services/home-fibre/maxisone-home-fibre/contract-obligations/
The additional terms and conditions for Pre-Installation Internet are:

  1. Return the loan Dongle and SIM card upon successful installation.
  2. SIM card to be used with the Router and Dongle only with standard fair usage policy apply.
  3. No unreasonable postponement on customer side to prolong the use of FREE Pre-Installation Internet
  4. Fibre registration cancellation fee of RM200.

Will I still continue to enjoy the Pre-Installation Internet after my fibre is installed?

Upon successful fibre installation you are required to return the SIM and Dongle to Maxis. Failure to return the SIM and device will incur a one-time device non-return fee of RM200.

Can I cancel my fibre order after taken this offer?

Yes, you may cancel your fibre order with a one-time cancellation penalty fee of RM200 if you cancel your order prior to having Fibre installed. Upon cancellation, the SIM will be deactivated and you are required to return the devices provided by Maxis (i.e. Router, Dongle). Devices to be returned will be collected by Maxis appointed representatives.

If I cancel my fibre order, and I am unable to return the router or 4G dongle provided. Will I be penalized?

To keep the router or 4G dongle, you just have to pay a one-time non-return fee of RM200.00 that will be charged to your next Maxis bill.



The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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