Frequently Asked Questions
Enterprise
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These charges are considered as telecommunication services and subject to Service Tax.
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Your voice subscription is subject to Service Tax. However, IP phone charged separately is considered as goods and not subject to Service Tax.
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The entire service bundle fee (inclusive of telco services, equipment & maintenance) is considered as telecommunication services and subject to Service Tax.
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Service Tax rate for telecommunication services is maintained at 6%. However, if your company subscribes to other services e.g. IT or Digital Services, 8% Service Tax will be applicable effective 1 March 2024.
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The bundled services will be subject to Service Tax at 6% as these add-ons are not offered separately from the telecommunication services.
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Add-on IT/ Digital product will be subject to Service Tax at 8% as the add-ons are offered separately from the telecommunication services.
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Microsoft 365, Digital Workspace (DWS), Digital Marketing Sales Kit (DMSK), Data Centre, Firewall are considered as IT or Digital Services. These services will be subject to Service Tax rate at 8%.
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No. Telecommunication services including international leased line wholly rendered/ connected outside Malaysia are not subject to Service Tax.
Service Tax Exemption
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Provision of telecommunication services by Telco to license holder issued by MCMC such as Applications Services Provider (Class)[ASP (C)], Network Facilities Provider (Individual) [(NFP)(I)] and Network Service Provider (Individual)[(NSP (I)] can be exempted if the telecommunication services acquired from Maxis are used by the license holder for furtherance of its business. Please contact us to discuss further the eligibility and supporting documents required for the exemption.
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If your company is registered for service tax under Group G (IT Providers) or Group G (Digital Service and Electronic Medium), and acquisition of IT services from Maxis are not for own consumption but for re-selling purposes, you may qualify for service tax exemption. Please contact us to discuss further the eligibility and supporting documents required for the exemption.
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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.
