Frequently Asked Questions
Managing Direct Debit
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Direct Debit (DD) is the easiest and most hassle-free way to pay your Maxis bill. By authorizing Maxis, your bill payments will be automatically deducted from your credit or debit card each billing cycle—so you never have to worry about missing a payment. To sign up or manage your Direct Debit? Simply use the Maxis App or visit
Maxis Care. -
If you’re registering for Maxis services, simply request Direct Debit sign-up during your service registration, and our team will be happy to assist you.
Already a Maxis customer? You can easily set up Direct Debit yourself anytime through:
Maxis app:·
- Go to Bill and select the account you want to pay.
- Add your card details to activate Direct Debit payments.
Maxis Care:- Navigate to Bill and choose the account you want to link.
- Enter your card details to enable Direct Debit.
It’s quick, easy, and ensures your bills are paid automatically every cycle! -
You can update or remove your credit card details easily via the Maxis app or Maxis Care.
To Update Your Card (New Card)
For Direct Debit (Auto-Pay):
- Open the Maxis app → Tap Bills (bottom menu) → Direct Debit.
- Toggle to Enable Direct Debit (if inactive).
- Enter your new card details → Confirm and submit.
For Manual Payments (Card on File):- Go to Bills → Pay Now → Add New Card.
- Enter your new card details → Check Save for future payments.
- Submit to update
To Remove a Lost/Expired Card
For Direct Debit (Auto-Pay):
- Open the Maxis app → Bills → Direct Debit.
Disable or Remove the lost card’s authorization.
- For Saved Cards (Manual Payments):
- Go to Bills → Payment Settings or Saved Cards.
- Select the lost card → Tap Remove or Delete.
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No fee is required to activate your credit card.
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Yes, you can.
