Bill Delivery Methods

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• What is eBill? What benefit do I get if I subscribe to eBill?

  eBill is an electronic version of your traditional paper bill. By subscribing, you’ll receive your monthly statement in your preferred format (itemized, summarized, or itemized with SMS details) directly via email.

• What are the benefits of subscribing to eBill?

  Easy Access
  View, download, or print current and past bills anytime, anywhere. Access them through:

  1. Your email inbox 
  2. The Maxis app 
  3. Maxis Care
      

  Enhanced Security
  eBills are securely delivered to your inbox, eliminating risks like loss or theft associated with physical mail.

  No Extra Cost 
  Enjoy eBill services free of charge—no monthly fees! 

  Eco-Friendly Choice 
  Reduce paper waste and help conserve forests. By choosing eBill, you and Maxis contribute to a greener Malaysia.

• How do I subscribe to eBill?

  Quick Tutorial
  Watch this step-by-step video guide to switch from Paper Bill to eBill. 

  Step-by-Step Guide via Maxis app and Maxis Care

  Open Bills Section
  Launch the Maxis App or log in to Maxis Care.
  Select Bills.
  Choose Your Account
  Select the account you want to enable eBill for.

  Enable eBill
  Go to Manage Bill > eBill.
  Toggle the switch to ON (green = active).
  If it’s OFF, swipe to enable it.

  Enter Your Email
  Provide your preferred email address.
  A verification link will be sent instantly.

  Verify Your Email
  Check your inbox for an email titled “Maxis eBill - Email Verification”.
  Click the link immediately to complete your subscription.
  Can’t find it? Check your spam/junk folder.

  Done! You’ll now receive eBills via email. 

• I just subscribed to eBill but still getting my bill delivered via post.

  This may occur due to the following reasons: 

  1. Verify Your Subscription Status
     
     

     Log in to the Maxis App or Maxis Care.
     Navigate to Bills > Select your account > Manage Bill.
     Confirm the eBill toggle is switched ON (green).

  2. Email Verification Not Completed
     
     

     Ensure you clicked the verification link sent to your email within 24 hours of signing up.
     If not, re-enable eBill and check your inbox (including spam/junk folders) for the email titled “Maxis eBill - Email Verification”.

     How to prevent eBills from going to "Junk" or "Spam" folders:

     Add Maxis to your safe sender list: Ensure that emails from Maxis are marked as safe in your email settings.
     Check your spam settings: Adjust your email settings to prevent important emails from being marked as spam.
     Regularly check your spam/junk folder: Occasionally, check these folders to ensure no important emails are missed.

  3. Subscription Timing Relative to Billing Cycle
     
     

     If you subscribed less than 48 hours before your Statement Date, eBill will activate in the next billing cycle.

     Example:
     Statement Date: 7th of each month. 
     eBill sign-up date: 6th April → eBill begins on 7th May. 

• I have not received my bill. I normally receive it by emails

  The computer-generated email may have been mistaken by your email provider as junk or spam mail. If this is the case, you'll need to contact your email provider directly. Alternatively, include maxis@maxis.xmr3.com in your address book.

  INFO: You may refer to Page 1 of your monthly bill statement (top-right corner) for your Statement Date.

• I am not internet savvy. Can I still receive my bill statement via post?

  Yes, you can choose to receive a paper bill by post. Here’s how:

  How to request a paper bill: During registration: Inform our team that you prefer a paper bill.

  After registration: Update your preference anytime via Maxis App or Maxis Care

  Important notes:
  A fee applies for paper bills:
  RM10/month for Itemized Bill or Itemized SMS Bill.
  RM5/month for Summarized Bill.
  To avoid fees, consider switching to free eBills (electronic bills). They’re eco-friendly and accessible via email.

• I have moved recently. What is the easiest way to change my billing address?

  You may change your billing address via: 

  • Maxis Care > Profile > Billing Address
    
  • Maxis app > Me > Account > Billing Address
  • Call us at 123