MaxisONE Prime - The ONE Plan for Your Entire Family | Maxis

Why upgrade your family to MaxisONE Prime?

Endless high-speed data, calls & SMS

Enjoy endless local and roaming data, SMS & calls for your family of up to 5 lines.

Seamless Home Internet

Fibre broadband that comes with a 4G backup and Maxperts support

Latest Home & Mobile Devices

Choose from a wide range of home and mobile devices on monthly installments with zero upfront payment.

Unlimited Family Roaming

FREE roaming for your family lines when one person activates MaxisONE World

Endless high-speed data, calls & SMS
Enjoy endless local and roaming data, SMS & calls for your family of up to 5 lines

Seamless Home Internet
Fibre broadband that comes with a 4G backup and professional WiFi setup by Maxperts.

Latest Home & Mobile Devices
Choose from a wide range of home and mobile devices on monthly installments with zero upfront payment

Unlimited Family Roaming
FREE roaming for your family lines when one person activates MaxisONE World

Ready to get started

STEP 1

Choose number of mobile lines:

Maxis Postpaid Line: RM 188
Additional Line:

Each additional line is only RM48/mth

AND

Select Home Fibre Internet Speed:




YOUR
MaxisONE Prime
Line(s) 1
RMXXX/mth
HOME FIBRE SPEED 30 Mbps
RMXXX/mth
Device Bundle N/A
RMXXX/mth
Total
RMXXX/mth
+ RMXXX upfront
View Summary

Register for MaxisONE Prime now

Leave us your details and we'll contact you to arrange for installation.

Frequently Asked Questions

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What’s new with MaxisONE Prime and why should I be interested?

MaxisONE Prime offers a single worry-free plan for all your family Home and Mobile internet needs.

You and your whole family get to enjoy:

  • ENDLESS DATA for your home and Mobile on Malaysia’s best 4G and Fibre network.
  • UNINTERRUPTED HOME INTERNET - Your Home Fibre now comes with a 4G Backup that will automatically turn on whenever your Home Fibre is interrupted.
  • LATEST mobile phones and home connected devices at RM0 upfront payment and pay for your devices over 24 monthly payments at 0% interest.

Am I eligible to sign up for the Plan?

All Consumer Individuals, Corporate Individuals and SMEs would be able to sign up for the plan.

How much do I have to pay to sign up for the Plan?

The Plan varies according to family sizes and the devices that you choose. Use our online calculator here to find out how much you would need to pay for the plan.

Do I have to pay a deposit?

Only If you do not have an existing mobile line with Maxis! If you don’t, you would have to pay an upfront payment of RM188.

For Non-Malaysians, you would have to pay RM500 per service.

How can I sign up for the plan?

You can register for our services at any Maxis Centre or Maxis Exclusive Partner (MEP) outlets.

If I have an existing device contract, can I sign up for the plan?

Yes. Your existing device contracts will be carried over to the new MaxisONE Prime Plan. There would be no penalty charges for existing device contracts.

If I have an existing device contract, can I sign up for new devices?

Yes. However, if you are under an existing Phone contract, you can only buy devices from other non-mobile genres (Home Devices)

How do I get home devices (TV, Playstation and Soundbar) delivered to my home?

You can choose to have Maxis arrange delivery for you when you sign up for the plan or walk into our appointed retailers to arrange for delivery.

Would Maxis install home devices for me?

Our appointed retailers cover basic installations (such as ensuring the TV can be turned on) will be done by device installers. Additional installations such as mounting will need to be arranged with appointed retailers.

What are the speeds available for the new MaxisONE Prime Home Fibre package plans?

Broadband access with download speeds of 30Mbps and 100Mbps will be available.

Would Maxis eventually be offering higher download speeds of 300Mbps/500Mbps/800Mbps?

Yes, Maxis will offer higher speeds when the infrastructures are ready to support such speeds. Please stay tuned for the latest updates.

What comes with the MaxisONE Home Fibre package plans for MaxisONE Prime subscribers?

  • Unlimited internet quota.

  • Free router with 4G backup Dongle worth RM400

  • Complementary 4G SIM card to be used as only backup for Fibre

  • Call via VOIP is included
    • For 30Mbps - Charge based on usage; standard rates for local, international and special numbers apply.
    • For 100Mbps – Comes with Unlimited Voice and Dect Phone

What is NOT included in the new fibre plans ?

iflix VIP - You will not enjoy complementary iflix VIP after changing to the new plans and a monthly subscription of RM10 will be reflected in your bill. To cancel your iflix VIP subscription, just go to Menu of iflix app, choose account, then my plan and cancel recurring.

When can I sign up for the new package plans of MaxisONE Prime Home Fibre plans?

If you are interested, pre-registration for the new package plans will begin from 20 Aug 2018 at www.maxis.com.my/fibrenation and you will be contacted by Maxis. Alternatively, you may sign up to the new MaxisONE Home Fibre plans from 13 Sept 2018 onwards.

Where can I sign up for the new package plans for MaxisONE Prime Home Fibre?

You may sign up for the new MaxisONE Home Fibre plans at all Maxis sales channels including Maxis Stores, Maxis Exclusive Partners, on the Maxis official website (www.maxis.com.my/Family/Prime) ,and via call in from 13 Sept 2018

What are the rates for fixed line calls on the new MaxisONE Home Fibre plans? Do the plans come with a free phone?

The new 100Mbps plan comes with Unlimited Voice.
Under the new 30Mbps plan, customers may opt to either pay per use or add on Unlimited Voice at RM10 per month. For 30Mbps plan subscribers who prefer to pay per use, calls to local mobile and fixed line numbers will be charged at RM0.09/minute.
For both 30Mbps and 100Mbps plans, standard rates apply for all calls to international and special numbers.
To use their fixed voice line on the new plans, existing customers may use the home phone that was provided with their current MaxisONE Home Fibre plan, or plug in their own telephone of choice.

Can I retain my VOIP number which I obtained from my existing Fibre Provider?

For existing customer, your current VOIP number will be maintained after changing your plan. However if you are switching from another provider, you will not be able to retain your VOIP number and you will have a new number from Maxis.

Who is eligible to sign up for the new MaxisONE Home Fibre package plans?

The new MaxisONE Home Fibre package plans are available to ALL new and existing of all income groups.

I am an existing MaxisONE Home Fibre customer and within contract, am I eligible to sign up MaxisONE Prime under the new Fibre plans?

All existing Home Fibre customers within contract or out of contract are eligible to change to their choice of new plan with a new contract of 24 months. Penalty for customers within contract will be waived.

I am an existing MaxisONE Prime customer and my Home Fibre Plan under that plan is within contract, am I eligible to sign up the new fibre plans?

All existing MaxisONE Prime customers within contract or out of contract are eligible to change to their choice of new plan with a new contract of 24 months. Penalty for customers within contract will be waived.

I am an existing subscriber of MaxisONE Prime with RM40 monthly discount on Year End Sales promo. Will I still have this promo discount when I change to the new package plan?

The new plans will not come with any earlier package promo discounts and services. You will not enjoy the complementary iflix VIP and Unlimited Voice will be charged as an add-on at RM10 per month.

Will there be any contract tied to these plans? If yes, will there be any penalty fee imposed if I decide to terminate within the contract period?

Yes, subscriber of the plans will be contracted for 24 months. Any termination within the contract period, a penalty fee of RM500 will be imposed.

I am an existing MaxisONE Prime subscriber. Will I be able to get a new router?

For customer who opt in to the new plans and currently not using the latest router, we will contact you to fix an appointment to upgrade your router during your plan upgrade.

Can I sign up for MaxisONE Prime if my house is not located within the Maxis fibre coverage area?

If you are not within Maxis fibre coverage, you will not be eligible for MaxisONE Prime

I live in a shop lot. Can I sign up for MaxisONE Home under MaxisONE Prime?

You can apply for MaxisONE Home but Maxis has the rights to change your plan/package to MaxisONE Business if it’s deemed that the fibre service is being used for business purposes.

I live in a high-rise building. Can I subscribe to the new packages as well?

Yes, you can subscribe to the new plans, but the broadband speeds that are offered is dependent on the building’s infrastructure.

I’m using fibre Internet from another fibre provider at the moment, how do I move to MaxisONE Home Fibre plan?

Please contact us and we will be more than happy to assist you.

Can I change my selected plan prior to the installation?

To avoid any delay, it is advisable that you change your plan after installation.

When will I be able to enjoy the new plan?

Once you have filled your interest in the form, we will contact you to schedule an appointment date from 13 Sept 2018 onwards to upgrade your router in order to enjoy the new speed.

What will I expect in my bill if I change subscribed plan to a new plan?

The subscription fees of your previous and current plans will be prorated, other usages and charges such as calls (if any).

Terms and Conditions

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