What’s new with MaxisONE Prime and why should I be interested?
The new MaxisONE Prime allows you to enjoy a list of benefits for you and your family when you combine ANY MaxisONE Plan (RM98 and above) and ANY Fibre plan (RM89 and above)
Benefits that you and your whole family get to enjoy:
- Unlimited Mobile Data for up to 5 lines – Your principle line and all your share lines tied to your principle line will enjoy unlimited mobile data.
- Uninterrupted Home Fibre Internet - Your Home Fibre now comes with a 4G Backup that will automatically turns on whenever your Home Fibre is interrupted.
- The latest mobile phones and home devices with RM0 upfront payment, just pay for your devices over 24 monthly payments at 0% interest.
Do you slow down the Internet speed on MaxisONE Prime when I reach a certain data usage limit?
Currently data usage is unlimited and we don’t slow down the speed of Internet on MaxisONE Prime after users reach any data usage limit. However, if the combined mobile data usage of your principal line and shared lines exceed 300GB a month, we may at our discretion limit the quality of video streaming to standard definition instead of high definition.
Am I eligible to sign up for the Plan?
All Consumer Individuals, Corporate Individuals and SMEs would be able to sign up for the plan.
I am already subscribed to both MaxisONE Plan and MaxisONE Home currently. Will I be automatically enrolled to MaxisONE Prime?
We will not automatically convert your plan to MaxisONE Prime as we need you to choose the plans or add-ons that you want. However, do register your interest at the register for interest form on the MaxisONE Prime page to convert your plan to MaxisONE Prime at no additional charges and we will contact you soonest possible.
How much do I have to pay to sign up for the Plan?
The Plan varies according to family sizes and the devices that you choose. Use our online calculator here to find out how much you would need to pay for the plan.
Do I have to pay a deposit?
Existing mobile customer who is converting existing line to MaxisONE Prime
- No advance payment or deposit required.
- If you are not an existing Maxis customers; you have to be 18 years and above and must meet our credit requirements.
- Advance payment of RM188 may be applicable.
- RM500 deposit is applicable for foreigners.
How can I sign up for the plan?
You can register for our services at any Maxis Centre or Maxis Exclusive Partner (MEP) outlets.
If I have an existing mobile device contract, can I sign up for new home devices?
If you have an existing device contract with MaxisONE Plan and you decide to convert to MaxisONE Prime, your contract will be carried forward and as a goodwill measure you will be allowed to buy a home device on Zerolution (entertainment and gaming genre); on the other hand, if you have a Zerolution home device contract, you are not eligible to sign up for a new mobile device contract.
I have just signed up for a home device contract and my existing mobile device contract is expiring (before my home device contract), can I sign up for a new mobile device contract?
No. You need to complete your current Zerolution home device contract, in order to sign up for a new Zerolution contract for home device or mobile device.
If I have an existing device contract from my existing MaxisONE Plan, what will happen to my device contract when I migrate to the new MaxisONE Plan?
Your existing device contract can be carried over to the new MaxisONE Prime mobile plan of the same commitment value. For example, if you are on MaxisONE Plan 128 with a mobile device contract, you can migrate to MaxisONE Prime Plan 128 and above without any penalty charges.
What happens once I purchase a Home Device (TV, Playstation and Soundbar). How can I get the devices?
Once you have purchased the devices, Maxis will arrange for the devices to be delivered to you. You will receive a call from our partner retailers to confirm the schedule of the delivery.
Will Maxis install home devices for me?
Our appointed retailers cover basic installations (such as ensuring the TV can be turned on) will be done by device installers. Additional installations such as mounting will need to be arranged with appointed retailers.