Where can I get helps about my bill?
You can view, download your bill in PDF bill format and pay bill from MyMaxis App. Once you are logged in to MyMaxis App you can also:
• View Last 3 months, Download and keep a copy (or print) your PDF bill.
• Check bill details such as Bill Date, Credit Limit, Payment Due Date, Overdue Charges, Itemized Charges, and Last 3 Payments
• Enable eBill subscription.
• Pay you bills.
• Keep track of your bill charges.
How do I know my monthly bill is ready?
If you subscribe to eBill, each month we will notify you via SMS or email when your monthly online bill is ready for viewing. Please make your mobile contact number and email address is up-to-date to receive notifications.
How do I get a copy of my previous bills?
You can view your last 3 months bill via MyMaxis App. In MyMaxis App,
• Choose Bills
• Select desire account
• Choose Check PDF Bills
• Last 3 months’ PDF Bills are available at the bottom of the page
What to do if I’m looking for my bill 6 months ago?
MyMaxis App enable you to view and download last 3 months’ bills, hence you’re encourage to download and keep them periodically.
Why can’t I view and download my bill in PDF via my smartphone?
Please make sure you install a PDF reader if your smartphone doesn’t come with it if you have an issue to view and download your bill in PDF format.
Can I request for a paper bill for my MaxisONE Home services?
We prefer to send your bills to you email inbox, and don’t send paper bill unless specially request. Once you’re registered to MyMaxis App, you can view, download, save and print the PDF bills whenever you like.
23-Jan-2018 onwards, there’s monthly charges RM5 monthly to opt in paper bills.