FAQ: Maxis Online Exclusive Offer for the Next Galaxy

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• What is the Maxis Online Exclusive Offer for the Next Galaxy

  The Maxis Online Exclusive Deals Campaign for the Next Galaxy 2024 is held from 26^th June 2024 until 30^th July 2024 (both dates inclusive).

  Maxis will reward Touch ‘n Go eWallet credit worth RM200 to the first 300 participants who submit their registration of interest (ROI) during the ROI Period and successfully activated new lines under the Participating Maxis Plan(s) with any of the Participating Mobile Device(s) under this Campaign; on a first-come, first-served basis.

• When is the ROI period?

  ROI Period: Refers to “Registration of Interest Period” and means the period of which you may register your interest for the Next Galaxy device commencing on 26 June 2024 until 10 July 2024 (both dates inclusive).

• When is the campaign period?

  The campaign will be held from 26^th June 2024 until 30^th July 2024, or while stocks last (whichever earlier).

• Who is eligible to participate in this campaign?

  This campaign is open to new and existing customers who ports-in to Maxis and / or signs up for new Maxis Postpaid plan(s) and any of the following contracts with the Next Galaxy device(s) during the Campaign Period:

  1. Maxis Device Contract; or
  2. Maxis Zerolution.

• What is the offer under this campaign?

  RM200 Touch ’n Go eWallet credit will be given on a “first come first serve” basis to the first 300 Participants who have successfully submitted ROI and activated any of the Participating Maxis Plan(s) with any of the Participating Mobile Device(s) during the Campaign Period via Maxis Online Store in accordance with Clause 1 above.
  

• How will I know if I received the Touch ‘n Go credit?

  1. Maxis will credit the Benefit into the relevant recipients’ Touch ‘n Go e-Wallet account by 23rd August 2024. Recipients of the Benefit will be able to verify Maxis’ fulfilment of the Benefit by checking his/her e-Wallet balance and/or transaction history in his/her Touch ‘n Go account.
  2. In the event Maxis’ attempt to fulfil the Benefit on 23rd August 2024 is unsuccessful, Maxis will send a SMS to the recipient’s Registered Mobile Number notifying the same and re-attempt crediting the Benefit twice on a weekly basis (i.e., by 30th August 2024 and 6th September 2024 respectively).
  3. In the event all three (3) attempts made by Maxis to credit the Touch ‘n Go Benefit (as described in Clause 18(b)(ii) and Clause 18(b)(iii) above) are unsuccessful, it shall constitute, and be deemed as, a waiver on the part of the relevant recipient(s) to receive the Touch ‘n Go Benefit and the relevant recipient (s) shall relinquish all of his/her rights and entitlement in relation to the same. In this regard, Maxis shall be entitled to forfeit the Touch ‘n Go Benefit and Maxis shall not be liable or responsible for any claims or whatsoever in relation to and/or arising from the Touch ‘n Go Benefit.
  4. You are required to install Touch ‘n Go app and register for Touch ‘n Go e-Wallet with your mobile phone number used to register and sign up for the Maxis Postpaid plan(s) and contract(s) under this Campaign (“Registered Mobile Number”) to receive the Touch ‘n Go e-Wallet credit.
  5. For Touch ‘n Go eWallet credit enquiries, you may contact Touch ‘n Go eWallet at the following channels:
     Phone: +603 5022 3888 (Mon-Sun 7.00am – 10.00pm) or;
     Submit a request to the Touch ‘n Go eWallet Help Centre here.

• Is my purchase at Maxis store also eligible for reward from this campaign?

  No, this reward is available exclusively ONLINE at Maxis Online Store.

• What is the validity of the Touch ‘n Go credit?

  There’s no expiry date for the eWallet credit to be used.