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Frequently Asked Questions

Suspension, Reactivation and Transferring of Jaringan Prihatin subsidy

  • Yes, just dial *555# to reactivate the Jaringan Prihatin subsidy with us. Just ensure your previous service provider has suspended your subsidy.

  • Your subsidy claim will not be interrupted. Ie. If you have not claim for the month, you will be able to claim in the same month after successful reactivation.

    Scenario A:
    I suspended my Jaringan Prihatin subsidy in June 2021 (before receiving the Jaringan Prihatin subsidy for June 2021), will I still be entitled for it if I reactivate in June 2021?
    Yes, you will still be entitled to claim in the same calendar month.

    Scenario B:
    I suspended my Jaringan Prihatin subsidy in June 2021 (before receiving the Jaringan Prihatin subsidy for June 2021) and reactivated in November 2021. What happens to the Jaringan Prihatin subsidy from June to November (6 months unclaimed)?
    You will be able to start claiming your subsidy in November 2021. The final month to claim your subsidy is July 2022.

  • You are allowed to switch 3 times after first registration as long as it is registered under the same NRIC. However, only 1 switch is allowed every 30 days.

  • Please ensure that the Jaringan Prihatin subsidy on your previous mobile line has been successfully suspended/terminated before reactivation.

  • Do note that you are not allowed to suspend if you have opted for device subsidy as it would have been fully granted upon purchase of your device.

Want to claim Jaringan Prihatin subsidy through Maxis or Hotlink?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels