I just switched from another service provider to Maxis or Hotlink, can I continue claiming the Jaringan Prihatin subsidy with Maxis/Hotlink?

Yes, just dial *555# to reactivate the Jaringan Prihatin subsidy with us. Just ensure your previous service provider has suspended your subsidy.

I would like to switch my Jaringan Prihatin subsidy to another mobile number. How do I do so?

To suspend the Jaringan Prihatin subsidy From Maxis/Hotlink mobile line: Dial *511# from the mobile number you would like to suspend the Jaringan Prihatin Program. From another service: Please refer to your previous service provider for suspension (or termination) process. To reactivate the Jaringan Prihatin subsidy on a Maxis/Hotlink mobile line: Dial *555# from the mobile number that you would like to reactivate the Jaringan Prihatin subsidy

When will I start receiving the Jaringan Prihatin subsidy after successful reactivation?

Your subsidy claim will not be interrupted. Ie. If you have not claim for the month, you will be able to claim in the same month after successful reactivation. Scenario A: I suspended my Jaringan Prihatin subsidy in June 2021 (before receiving the Jaringan Prihatin subsidy for June 2021), will I still be entitled for it if I reactivate in June 2021? Yes, you will still be entitled to claim in the same calendar month. Scenario B: I suspended my Jaringan Prihatin subsidy in June 2021 (before receiving the Jaringan Prihatin subsidy for June 2021) and reactivated in November 2021. What happens to the Jaringan Prihatin subsidy from June to November (6 months unclaimed)? You will be able to start claiming your subsidy in November 2021. The final month to claim your subsidy is July 2022.

Am I allowed to switch mobile numbers under the Jaringan Prihatin Program?

You are allowed to switch 3 times after first registration as long as it is registered under the same NRIC. However, only 1 switch is allowed every 30 days.

I can’t reactivate Jaringan Prihatin subsidy. What should I do?

Please ensure that the Jaringan Prihatin subsidy on your previous mobile line has been successfully suspended/terminated before reactivation.

I can’t suspend my Jaringan Prihatin subsidy. What should I do?

Do note that you are not allowed to suspend if you have opted for device subsidy as it would have been fully granted upon purchase of your device.

Frequently Asked Questions

Suspension, Reactivation and Transferring of Jaringan Prihatin subsidy

Yes, just dial *555# to reactivate the Jaringan Prihatin subsidy with us. Just ensure your previous service provider has suspended your subsidy.
Your subsidy claim will not be interrupted. Ie. If you have not claim for the month, you will be able to claim in the same month after successful reactivation.

Scenario A:
I suspended my Jaringan Prihatin subsidy in June 2021 (before receiving the Jaringan Prihatin subsidy for June 2021), will I still be entitled for it if I reactivate in June 2021?
Yes, you will still be entitled to claim in the same calendar month.

Scenario B:
I suspended my Jaringan Prihatin subsidy in June 2021 (before receiving the Jaringan Prihatin subsidy for June 2021) and reactivated in November 2021. What happens to the Jaringan Prihatin subsidy from June to November (6 months unclaimed)?
You will be able to start claiming your subsidy in November 2021. The final month to claim your subsidy is September 2022.
You are allowed to switch 3 times after first registration as long as it is registered under the same NRIC. However, only 1 switch is allowed every 30 days.
Please ensure that the Jaringan Prihatin subsidy on your previous mobile line has been successfully suspended/terminated before reactivation.
Do note that you are not allowed to suspend if you have opted for device subsidy as it would have been fully granted upon purchase of your device.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.