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Frequently Asked Questions

Hotlink Prepaid

  • Method 1: Via Hotlink App

    Step 1: Registration
    Log in to Hotlink app > Shop tab > Jaringan Prihatin. Enter your NRIC to register. After which, you will receive a confirmation SMS
    Step 2: Claim RM15
    Go back to Shop tab > click on Jaringan Prihatin again. You will be able to purchase any pass from the list to utilize your RM15 subsidy.

    Method 2: Via Easy Menu

    Step 1: Registration
    Dial *555# using the mobile number you wish to register for the subsidy. Enter your NRIC to register. After which, you will receive a confirmation SMS.
    Step 2: Claim RM15
    Dial *100*55#. You will be able to purchase any pass from the list to utilize your RM15 subsidy.
  • The RM15 subsidy can only be used to purchase 30-day internet passes. The 30-day internet passes do NOT include HotlinkMU passes.

  • Yes, RM15 subsidy will expire at the end of every calendar month.

  • You may start claiming straight away after you have successfully registered for the Jaringan Prihatin Program. Do note that all unclaimed subsidy will expire at the end of the calendar month.

  • No, all unclaimed subsidies will expire at the end of the calendar month.

  • No, your account needs to be active to claim the RM15 subsidy.

  • You may check your Jaringan Prihatin subsidy by tapping on your ‘Balance’ on your Hotlink app. Do note that Jaringan Prihatin subsidy expires at the end of every calendar month.

  • Yes. You may do it later but remember to use it before it expires at the end of the calendar month. You just need to top up and purchase the 30-day internet pass before the end of the calendar month. To purchase, go to Hotlink app > Shop Tab > Jaringan Prihatin.

  • All you would need to do is, repurchase the 30-day internet pass before the end of the calendar month. To purchase, go to Hotlink app > Shop Tab > Jaringan Prihatin.

  • You will be able to claim up to 12 subsidies if the Jaringan Prihatin Program is on-going. The Jaringan Prihatin Program ends on 31st July 2022.

    Example:

      May 2021
    June 2021 July 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021 Dec 2021 Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 2022 Jul 2022
    Customer 1 1 2   3   4 5 6 7 8 9 10 11   12
    Customer 2 1 2 3           4 5 6       7
    Customer 3 1 2 3 4 5 6 7 8 9 10 11 12 NA NA NA
  • No, the RM15 subsidy does not come with validity.

Want to claim Jaringan Prihatin subsidy through Maxis or Hotlink?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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