Frequently Asked Questions
Hotlink Postpaid, Hotlink Postpaid + Fibre, Maxis Postpaid, Maxis Home 4G WiFi
Method 1: Via Hotlink Postpaid app or My Maxis App
Step 1: Registration
Log in to Hotlink Postpaid app or My Maxis App > Shop/Lifestyle tab > Jaringan Prihatin. Enter your NRIC to register. After which, you will receive a confirmation SMS Step 2: Claim RM15
Go back to Shop/Lifestyle tab and click on Jaringan Prihatin again. You have to perform a one-time claim of RM15 subsidy x 12months, subsequent subsidies (2nd to 12th month) will be credited into your bill automatically.
Method 2: Via Easy Menu
Step 1: Registration
Dial *555# using the mobile number that you would like to register with. Key in your NRIC number to register and wait for the SMS confirmation. Step 2: Claim RM15
Dial *100*55#. You will need to redeem a subsidy of RM15 x 12 months (once only). The next subsidy will be credited to your bill automatically.
You will receive a confirmation SMS once the Jaringan Prihatin subsidy every month once it has been credited into your account.
You will be receiving the RM15 Jaringan Prihatin subsidy for 12 months.
No, you will not be given the RM15 Jaringan Prihatin subsidy when you are suspended/barred.
Share lines are registered under the same NRIC as its principal line. Once the share line registers for Jaringan Prihatin Program, the other lines under the same NRIC will not be able to register and claim for the subsidy.
Extra Bill Rebate RM5 (With Maxis Postpaid)
For a limited time only, any sign up for RM15 Jaringan Prihatin Bill Subsidy on Maxis Postpaid 98 and above will enjoy additional RM5 bill subsidy monthly for 12 months.
This promo will be available from 17 June – 30 September 2021.
Yes. You will be getting the additional RM5 bill subsidy.
The additional RM5 bill subsidy will be given in your next renewal cycle for RM15 Jaringan Prihatin Bill Subsidy and the remaining months of your entitlement.
No. You will not be given the additional RM5 bill subsidy if your account is suspended or barred.
The additional RM5 bill subsidy is only eligible on Maxis Postpaid 98 and above.
The additional RM5 bill subsidy will not be given on Maxis Postpaid 68 or Maxis Postpaid Share.
You will continue to enjoy RM15 Jaringan Prihatin Bill Subsidy on Maxis Postpaid 68.
Need to get in touch with us?
Contact Maxis Customer Service