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Frequently Asked Questions

Hotlink Postpaid, Hotlink Postpaid + Fibre, Maxis Postpaid, Maxis Home 4G WiFi

  • Method 1: Via Hotlink Postpaid app or My Maxis App

    Step 1: Registration
    Log in to Hotlink Postpaid app or My Maxis App > Shop tab > Jaringan Prihatin. Enter your NRIC to register. After which, you will receive a confirmation SMS
    Step 2: Claim RM15
    Go back to Shop tab and click on Jaringan Prihatin again. You have to perform a one-time claim of RM15 subsidy x 12months, subsequent subsidies (2nd to 12th month) will be credited into your bill automatically.

    Method 2: Via Easy Menu

    Step 1: Registration
    Log in to Hotlink app > Shop tab > Jaringan Prihatin. Enter your NRIC to register. After which, you will receive a confirmation SMS
    Step 2: Claim RM15
    Go back to Shop tab > click on Jaringan Prihatin again. You will be able to purchase any pass from the list to utilize your RM15 subsidy.
  • You will receive a confirmation SMS once the Jaringan Prihatin subsidy every month once it has been credited into your account.

  • You will be receiving the RM15 Jaringan Prihatin subsidy for 12 months.

  • No, you will not be given the RM15 Jaringan Prihatin subsidy when you are suspended/barred.

  • Share lines are registered under the same NRIC as its principal line. Once the share line registers for Jaringan Prihatin Program, the other lines under the same NRIC will not be able to register and claim for the subsidy.

Extra Bill Rebate RM5 (With Maxis Postpaid)

  • For a limited time only, any sign up for RM15 Jaringan Prihatin Bill Subsidy on Maxis Postpaid 98 and above will enjoy additional RM5 bill subsidy monthly for 12 months.

    This promo will be available from 17 June – 30 September 2021.

  • Yes. You will be getting the additional RM5 bill subsidy.
    The additional RM5 bill subsidy will be given in your next renewal cycle for RM15 Jaringan Prihatin Bill Subsidy and the remaining months of your entitlement.

  • No. You will not be given the additional RM5 bill subsidy if your account is suspended or barred.

  • The additional RM5 bill subsidy is only eligible on Maxis Postpaid 98 and above.
    The additional RM5 bill subsidy will not be given on Maxis Postpaid 68 or Maxis Postpaid Share.

    You will continue to enjoy RM15 Jaringan Prihatin Bill Subsidy on Maxis Postpaid 68.

Want to claim Jaringan Prihatin subsidy through Maxis or Hotlink?

Claim your Jaringan Prihatin subsidy today

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels