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Frequently Asked Questions

Hotlink Postpaid, Hotlink Postpaid + Fibre, Maxis Postpaid, Maxis Home 4G WiFi

  • Method 1: Via Hotlink Postpaid app or My Maxis App

    Step 1: Registration
    Log in to Hotlink Postpaid app or My Maxis App > Shop tab > Jaringan Prihatin. Enter your NRIC to register. After which, you will receive a confirmation SMS
    Step 2: Claim RM15
    Go back to Shop tab and click on Jaringan Prihatin again. You have to perform a one-time claim of RM15 subsidy x 12months, subsequent subsidies (2nd to 12th month) will be credited into your bill automatically.

    Method 2: Via Easy Menu

    Step 1: Registration
    Log in to Hotlink app > Shop tab > Jaringan Prihatin. Enter your NRIC to register. After which, you will receive a confirmation SMS
    Step 2: Claim RM15
    Go back to Shop tab > click on Jaringan Prihatin again. You will be able to purchase any pass from the list to utilize your RM15 subsidy.
  • You will receive a confirmation SMS once the Jaringan Prihatin subsidy every month once it has been credited into your account.

  • You will be receiving the RM15 Jaringan Prihatin subsidy for 12 months.

  • No, you will not be given the RM15 Jaringan Prihatin subsidy when you are suspended/barred.

  • Share lines are registered under the same NRIC as its principal line. Once the share line registers for Jaringan Prihatin Program, the other lines under the same NRIC will not be able to register and claim for the subsidy.

Want to claim Jaringan Prihatin subsidy through Maxis or Hotlink?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Find answers from our FAQ or contact Maxis Customer Service via these channels