Maxis Samsung Galaxy S24 Series Trade-In Rebate Promotion FAQ

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• What is the Maxis Trade In & Win Big Campaign all about?

  In conjunction with the Samsung Galaxy S24 series launch, Maxis is running a Trade In & Win Big Campaign which will give away the following prizes:

  Consolation Prize

  • RM50 worth of Touch ‘n Go e-Wallet credit (50 units)

  Grand Prize

  • Samsung Bespoke Jet™ Plus Premium 210W All-in-one Clean Station Midnight Blue (1 unit) RRP* RM4199.00
  • Samsung Jet Bot+ Robot Vacuum 60W Clean Station™ Misty White (1 unit) RRP* RM3399.00
  • Samsung 55" Crystal UHD 4K CU8000 RRP* RM3199.00
  • Samsung Galaxy Tab S9 FE (WiFi) RRP* RM2099.00
  • Samsung Smart Air Purifier,40m² RRP* RM999.00

  *Recommended Retail Price

• How to participate and win with Maxis Trade in & Win Big Campaign?

  Consolation Prize

  Grand Prize

  Conduct a device diagnostic test on your old device (the device that you wish to trade in) via the "Maxis Trade In" app completely.  Device diagnostic test can be done multiple times, but it'll be counted as one (1) entry per MAxis Postpaid / Maxis Unlimited Postpaid service. Every entry ending with 7 will stand a change to win. i.e., 7th, 17th, 27th, 37th

  Conduct a device diagnostic test on your old device (the device that you wish to train in) via the "Maxis Trade In: app and complete your trade in at Maxis store nationwide and; Sign up any Samsung Galaxy S24 series under Normal Device Contract or Maxis Zerolution at Maxis store nationwide Device diagnostic test can be done multiple times, but it'll be counted as one (1) entry per Maxis Postpaid / Maxis Unlimited Postpaid service. The 24th, 124th, 324th, and 424th entry with purchase of any Samsung Galaxy S24 series will stand a chance to win

• When is the campaign period?

  The campaign period is 29^th February 2024 to 31^st May 2024. All winners will be contacted by our representatives within 21 working days after the end of the campaign period.

• I don’t have any Maxis Postpaid/ Maxis Unlimited Postpaid/ Maxis Family Plan service with Maxis. How do I participate?

  You are welcome to join us, simply register the available Maxis Postpaid / Maxis Unlimited Postpaid/ Maxis Family plan by getting a new number (MSISDN) from Maxis/ change from Hotlink Prepaid/ Hotlink Postpaid/ or even change from other local providers (port-in).
  

  After it has been successfully activated, download “Maxis Trade In” app from Google Play store (Android) or App Store (iOS) to begin trading in your old device. The app will give quotation on the trade in value after you have conducted the diagnostic.

  To complete your trade in (final trade in value will be quoted by our Maxis store assistant to you based on their final grading) and purchase of any Samsung Galaxy S24 series, walk into any of Maxis store nationwide.

• I have pre-ordered through Maxis website and received my Samsung Galaxy S24 series at launch. But I did not trade in any of my old device(s), can I still participate with this campaign?

  Yes! you can still participate if you conduct a diagnostic via the “Maxis Trade In” app on your old device to stand a chance to win Consolation Prize. To stand a chance to win the Grand Prize, walk into any of Maxis store nationwide to complete the trade in during the Campaign Period.

• I have traded in my old device and successfully signed up Samsung Galaxy A14 under Normal Device Contract on Maxis Postpaid 109 with Maxis during the Campaign Period, can I participate with this campaign?

  Yes, you will stand a chance to win Consolation Prize since you have traded in your old device during the Campaign Period. Since the first pre-requisite is to conduct a device diagnostic via the “Maxis Trade In” app.

  However, we are sorry to inform you that you will not be able to win the Grand Prize since the device that you have purchased is Samsung Galaxy A14, and not an Samsung Galaxy S24 series.

• I have met all the criteria, but I have decided to terminate my service with Maxis for some reason. If I am the lucky person, can I still win?

  Thank you for registering with Maxis and participating in this campaign. And we are sorry that you have decided to terminate your service with Maxis. Your participating number (MSISDN) must remain active with the Samsung Galaxy S24 contract (if any) until we have called and confirmed that you have won. Otherwise, your participation will be forfeited.

• Can I participate multiple times?

  You may conduct the diagnostic test or trade in multiple times but all tests and/or trade in’s using the same phone number (MSISDN) shall be considered as one (1) entry, otherwise you are using other MSISDN that is registered under your NRIC/Passport, then It will consider as more than one (1) entry and you will have more chance to win.

• Can I win both prizes?

  Yes, you can as long as both Consolation and Grand Prize criteria is fulfilled.

• How will I know if I am the lucky winner?

  Shortlisted participants will be contacted by our representatives within 21 working days after the end of the Campaign Period. If you are contacted, answer a simple question and you are entitled to win based on the category you are shortlisted for, and all the winners will be announced on our official corporate website.