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Frequently Asked Questions

Free Data Usage

  • Maxis is conscious of the importance of its connectivity network, and is ready to help its customers stay connected. We are offering free 30GB per month (1GB daily) with 24 hours usage, from 3 July 2020 until 31 December 2021.

  • Yes, the pass is available for redemption from 3 July 2020 until 31 December 2021.

  • The new 1GB of free data can be used for learning and productivity tools as well as most browsing needs, except for social media, video streaming, gaming and music streaming.

  • You can redeem up to 30GB data per month (1GB daily) for free. The free daily 1GB Productivity Internet offer is provided to customers over and above their existing data quota. For example, if you have already subscribed to a monthly 30GB package, you will get an additional 1GB per day at no additional charge.

  • Yes, the new Free 1GB Productivity Internet pass can be redeemed at any time and can be used throughout the day.
    For Maxis and Hotlink Postpaid: Each pass will expire at 11:59pm on the same day.
    For Hotlink Prepaid: Each pass is valid for 24 hours from the time of redemption. For example, if you redeemed the pass at 11:00 am it will be valid until 10:59 am the following day.

  • Any unused data will not be carried forward to the next redemption cycle. Please redeem another pass if you wish to continue using more free data.

  • In addition to the FREE 1GB pass, 24/7 free access will be automatically granted to selected educational sites, Ministry of Health websites, CRPC calls, and other government apps which include:

    • eKelas
    • MySejahtera
    • MyTrace
    • Gerak Malaysia

     

    This is to ensure that all Malaysians are able to access critical tools and information portals without placing strain on their current data packages from 10 June 2020.

    Full list of portals with 24/7 free access are:

    Local and Federal government and health organization sites

     

    MOH website browsing

     

    Government App and Portals

  • Social media, video streaming, gaming and music streaming sites are not included as part of the free access or free 1GB Every Day pass. Full details of these sites are included in the appendix and are subject to change.

    Video

    • FB Live
    • YouTube
    • TikTok
    • IGTV
    • YY
    • Bigo
    • Netflix
    • Viu
    • JOOX
    • Dailymotion

    Social Media

    • Facebook
    • TikTok
    • Instagram
    • YY
    • Bigo
    • WeChat
    • Twitter
    • Telegram
    • Snapchat
    • Tumblr

    Gaming

    • PUBG Mobile
    • Mobile Legends
    • Free Fire
    • Arena of Valor
    • Lords Mobile
    • Rise of Kingdoms
    • King of Glory
    • Call of Duty
    • LifeAfter
    • Legends of Runeterra

    Music

    • Spotify
    • JOOX
    • Apple Music
    • Soundcloud
    • SYOK
    • Youtube Music
    • WeSing
    • Smule
    • Shazam
    • QQ Music
  • Yes, this pass would be available to all Maxis Postpaid Customers (Consumer and Business plans) as well as Hotlink Postpaid (Including Hotlink Postpaid & Fibre) and Prepaid customers. MaxisONE Prime customers are not included as they are enjoying unlimited internet now.

  • Yes, you can activate the pass for your supplementary line or shareline by selecting your supplementary MSISDN in Maxis app.

  • Yes, the supplementary line can activate the pass.

  • You can redeem the pass from Maxis app, Maxis Business app, Hotlink Postpaid app and Hotlink app.

    Watch the videos on how to redeem :

    1. Maxis app:

    2. Hotlink Postpaid app

    3. Hotlink app

    4. Hotlink Postpaid & Fibre
    Customers App Steps Timing for Redemption Redemption via UMB
    Maxis Consumer Postpaid Maxis app Click on Get More Data & select FREE 1GB / Day Pass under Time Based Pass Whole day Easy Menu, dial *100#
    Maxis Business Postpaid Maxis Business app Click on Get More Data & select FREE 1GB / Day Pass under Time Based Pass Whole day Easy Menu, dial *100#
    Hotlink Postpaid Hotlink Postpaid app Click on Get More Data & select FREE 1GB / Day Pass under Time Based Pass Whole day Easy Menu, dial *100#
    Hotlink Prepaid Hotlink app Click on the Homepage Banner and select FREE 1GB / Day Pass. You can also find the Pass under 'Shop' tab 6:00am to 6:00pm daily Easy Menu, dial *100# > Internet Passes
    Hotlink Postpaid & Fibre Refer to the redemption process for Hotlink Postpaid & Fibre below
  • No, you have to redeem the pass on the day of usage.

  • This pass can be redeemed only once per customer daily during the MCO period.

  • You will receive an SMS to confirm that your Pass has been activated. You can also check on your app. You may experience longer activation time due to high demand.

  • For Hotlink Postpaid & Fibre (aka Hotlink Flex Plus Fibre) subscribers, instead of a 1GB 1 Day Pass, you will get 30GB pass which is valid for 30 days. The pass is valid for use 24 hours daily. Any usage beyond the 30GB will be deducted from your data pool or any active Mobile Internet passes.

    The data pass can be used for learning and productivity tools as well as most browsing needs, except for social media, video streaming, gaming and music streaming (refer to appendix for full list of excluded sites).

  • Maxis app : Click on Get More Data & select FREE 30GB 30-Day Pass under Time Based Pass.

    UMB *100# : Dial *100# > Go to Internet & Settings > Go to Mobile Internet > Select Time Based Pass > Select FREE 30GB 30-Day.

  • This free pass can be claimed only once every 30 days per customer till 31 December 2021.

Visit Maxis Mobile Plans page for more info.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Find answers from our FAQ or contact Maxis Customer Service via these channels