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Frequently Asked Questions

Mobile Devices

  • Jualan Riang Raya offers mobile devices on a shorter contract period and home device from as low as RM1/month, available from 14 April 2022 onwards.

  • We are offering a new contract option; 12-month Normal Device Contract on Maxis Postpaid 98/ 128 or Maxis Unlimited Postpaid 98/ 128 for selected devices.

  • The offer period starts from 14 April until 31 July 2022 or while stocks last.

  • Yes. 12-month contract will be assigned to your principal line on the selected rateplan.

  • You may take up this offer at following channels:

    • Any Maxis Store
    • Call us at 123
    • Maxis Online Store
  • The eligible rate plans are Maxis Postpaid 98/ 128 or Maxis Unlimited Postpaid 98.

  • All existing and new customers are eligible.

    If you are an existing customer, you just need to sign up device on a 12-month contract on eligible rateplan.

    If you are a new customer, you can sign up a new principal line with new mobile number, change from Hotlink Prepaid or switch your line from other operators to Maxis.

  • Yes, device contracted on your principal line on Normal Device Contract is eligible to sign up for Maxis SafeDevice.

  • Yes. You are welcome to upgrade your rate plan to any Maxis Postpaid plan with higher commitment.

    However, downgrading your rate plan OR changing your rate plan to a non-eligible plan will be deemed as early termination of your contract.

  • Early termination of your 12-month Normal Device Contract will require you to pay an early termination fee.

    Early termination fee is calculating based on [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12 months)].

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service