Schedule a Data Roaming Pass

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• Can you tell me more about the “Schedule Roaming Pass” feature on Maxis app?

  It enables you to schedule the activation of a long validity (more than 1 day) roaming pass on your preferred date and time.

  Scheduling is available as early as 2 weeks and as late as 6 hours before your preferred activation time.

  If you only choose the date but did not set any specific time, the pass will be activated at 12:00 AM (Malaysia time) on the selected date.

• Which are the roaming passes I can schedule for activation?

  You may schedule activation the following long validity data roaming passes:

  • 3 days ASEAN Plus pass at RM39 - new, available from 19 Oct 2023.
  • 7 days ASEAN Plus pass at RM 49
  • 15 days Data Roaming pass at RM89 - new, available from 19 Oct 2023.
  • 30 days Data Roaming pass at RM119
  • 45 Days Saudi Premium Data Pass - available from 7 March 2024 to 30 June 2024 (both dates inclusive).

  These passes are available for customers on Maxis Postpaid plans, Maxis Unlimited Postpaid and Fibre plans, Maxis Postpaid Share and Maxis Postpaid Tablet Connect plans.

• Can I schedule the activation of 1 day data roaming pass?

  To ensure our customers would enjoy the best value, in countries with 1 day data roaming pass, the applicable 1-day data pass will activate automatically when data usage is detected and reach a pre-set limit.
  

• Is there a time frame for me to schedule a roaming pass?

  You may schedule the one long validity roaming pass as early as 14 days and as late as 6 hours prior or before 12:00am of the required pass activation date on Maxis app.In case you couldn’t schedule one within the time specified above, fret not, you may buy and activate your desired immediate on Maxis app.
  

• Will I be charged for data roaming at the point of scheduling the pass, what if I cancel my scheduled pass later?

  You will not be charged for the pass at the point of scheduling, you will only be charged after the successful activation of the pass. You may cancel your scheduled pass in not less than 2 hours or before 4:00am of the activation of the scheduled pass.
  

• How do I schedule a roaming pass?

  Here is how you do it:

  1. Login to your Maxis app, tap on “Roaming”
     
  2. Select your destination country for the available data roaming passes; 
  3. Select your desired long validity pass based on your destination and duration of stay.
  4. Make your choice between immediate pass purchase/ activation or Schedule roaming.
  5. Select “Yes” for Schedule roaming and select the date.
  6. Check and confirm if the pass summary information i.e activated date and time and the expiry date time are correct. 
  7. Upon confirm on app, you will receive a SMS sent to customers to inform that, your selected roaming pass will be activated on [Date & Time] & Expiry [Date & Time]. 
  8. You will receive a reminder on pass activation, 24 hours before the scheduled pass activation time. 
  9. You will be notified via SMS upon successful / failure of scheduled pass activation.

  
  Please note that, scheduling is not allowed if your line/ or Maxis account is barred or on suspension status.

• How do I check my roaming pass in schedule?

  Login to Maxis app, at the home page, the scheduled pass will be displayed in the middle of home page, on top of What’s Hot banners till scheduled activation date/ time.
  

• Can I schedule more than one long validity roaming pass activation?

  Yes, you can schedule more than one long validity roaming pass activation as long as they are not the same pass, i.e. not the same type of pass; 7 days ASEAN Plus and another 7 days ASEAN Plus pass, to be activated on the same day.

  Scheduling of different passes to be activated at the same day is allowed. For example, if you have scheduled a 7 Days ASEAN Plus pass, and try to schedule a 30 Days Data Roaming pass to be activated on the same day, you will be allowed to do so and both passes will be activated.

  At the point of activation, if you are detected to have an active pass of the same type, the activation of the schedule pass will be rejected, and you will be notified by SMS.

• What will happen if I schedule a 7 Day ASEAN Plus pass but when I landed to the destination, the 1 Day DataRoam Pass of RM38 is automatically activated?

  The RM38.00 or RM29.00 will be waived if the 1 Day DataRoam Pass is automatically activated on same date as the activation of the scheduled Roaming pass.

  Please note that waiver will not applicable, if you have a long validity passes i.e 7 Days ASEAN Plus pass or 30 Days Data Roaming pass and still purchase a 1 Day Data Roam pass manually on the same day.

• How do I make changes to a scheduled roaming pass?

  For any change of type of pass or activation date, please cancel your scheduled pass and schedule a new activation upon confirmation of your cancellation.

  Here is how you do it on Maxis app:
  On the homepage, tap on Roaming pass scheduled summary and click on “CANCEL PASS” button. You may proceed to schedule a new pass upon successful cancellation of the schedule.

• What if the activation of my scheduled pass of 7 Days ASEAN Plus pass or any of the long validity pass failed or was not activated on the requested date?

  You may buy your desired pass on the Maxis app which will activate immediately for your usage.

  For successful activation of your schedule pass, please ensure your line/ account is current, not barred or in suspended status.

• How will I know if my scheduled pass is activated successfully?

  You will receive an SMS notification. You may also check status of roaming pass on Maxis app.
  

• Where can I check a history of my scheduled passes transactions?

  Upon activation or failure of scheduled pass, you will no longer be able to view history. All passes successfully activated will be billed to you in your monthly bill.

• Can I cancel the scheduled pass?

  You may cancel your scheduled roaming pass in not less 2 hours from its activation time, here is how you do it on the Maxis app.

  10. On the Home page, tap on the scheduled pass, and you will see “CANCEL PASS” at the pass details page. 
  11. Click on “CANCEL PASS” and the scheduled pass will be cancelled.
  12. You will receive a prompt that the Roaming pass cancellation is successful.
  13. The scheduled roaming pass at the home page will no longer be displayed.

  
  Please note that any cancellation of scheduled passes should be done in not less than 2 hours or 4.00am before the Roaming pass at 6:00am (Msia time) on the activation date; and from time to time there may be scheduled system maintenance downtime between 2am to 7am.
  

• Who can perform cancellation?

  • Only the person who scheduled the roaming pass may proceed with cancellation.
  • If scheduling was done by principal line for multiple lines (themselves and share lines), cancellation will also be for all the lines. After cancellation, principal can schedule the roaming pass again if still within allowed Schedule roaming duration.
  • A share line user will only be able to proceed with cancellation if the scheduling was done by themselves.
    

• I have scheduled the 3 days ASEAN Plus pass to be activated on 6.00am on 20 Mar 2024. Will it last untill 5.59am of 23 March 2024 or do I need to add a new pass? If I need to use from 12.00am to 4.00am on that 23 March 2024?

  Each of the passes will have a validity of Xdays x 24 hours from the activation date and time. For better tracking, it will be converted to Malaysian Time.

  You can check the exact expiry Date and Time from the confirmation SMS that you received or via Maxis app