Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions

International Direct Dial

  • IDD is a default service,it will be activated for you when your line is activated. It will enable you to make international calls to mobile, fixed line and satellite phone numbers at any point of time as long as your account is active/current.

  • There is no monthly subscription fee for IDD service.

  • Yes, you may choose IDD 132 to save on international calls to fixed and mobile numbers around the globe.

    Just dial 132 00 <country code> <area code> <phone number> to enjoy the cheaper call rates.

  • IDD to some countries (or some of its area codes) may be blocked due to high fraud call originated from the country (or selected area codes) were detected. The blocking period are infinite. 

  • For cancellation, you can do it via Maxis app. Login and choose the service line, go to Value Add Service then choose International Direct Dial (IDD). Be reminded that IDD is mandatory for your International Roaming service to work. 

  • No subscription is required. Just dial 132 before the international number.

  • No. Just dial 132 before the international number.

  • IDD 132 allows you to save more on international calls when you talk longer on the phone to both fixed and mobile numbers around the globe. All your calls abroad are FREE after 20 minutes!

  • All your calls abroad will be FREE after 20 minutes on the phone. Here is an example of the call rates for Maxis IDD 132:

    Example: Call destination: Singapore

    Call Duration Per Call

    RM Charged for Maxis IDD 132

    Call rate @ 36 sen per every 4 minutes

    RM Charged for International Calls

    Call rate @ 5 sen per every 30 seconds

    10 seconds 36 sen 5 sen
    4 minutes 36 sen 40 sen
    7 minutes 36 seconds 72 sen 80 sen
    16 minutes RM1.44 RM1.60
    20 minutes RM1.80 RM2.00
    40 minutes
    RM1.80 (first 20 minutes only) RM0 (after the 20th minute onwards)
    RM 4.00

    Visit Maxis Roaming IDD page for more info.

  • The standard direct dial rates will apply. Please refer to Maxis IDD for the full list of IDD 132 rates.

  • It means that the destination is not available for this service. Please refer to Maxis IDD to check if the destination you would like to call is available.

  • Maxis IDD 132 is only applicable for voice calls that can be initiated while you are residing at Malaysia.

Take a global tour with Maxis Roaming

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service