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here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Prepaid To Postpaid

  • Regardless of your current payment method (prepaid or postpaid), you can switch your number to Maxis postpaid.

    If you wish to switch your existing number to Hotlink prepaid or postpaid, please refer to www.hotlink.com.my for more details.

    Visit Maxis Mobile Plans page for more info.

  • You can swtich from Hotlink prepaid to Maxis postpaid while retaining your existing number and convert from prepaid to postpaid by below option:

    Here are where you can get it done:-

    1. Go to the nearest Maxis Store; Or
    2. Call us.


    Advance payment may be applicable and the amount depends on your selected rateplan. For foreigners deposit is applicable.

  • You are not obligated with contract for conversion. You will only be obligated with a contract should you sign up with any package (with devices, content or services) where contract is clearly indicated.

  • Not to worry. For goodwill, we will convert unused credit and post it into your postpaid account, it will be reflected in your 2nd bill. 

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

  1. WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
  2. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.