Postpaid to Prepaid

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• What is Postpaid to Prepaid Conversion?

  Postpaid to Prepaid conversion allows you to switch from a Maxis Postpaid plan to a Hotlink Prepaid plan while keeping your existing mobile number.

• Where can I request to convert from Maxis Postpaid to Hotlink Prepaid?

  Please visit a Maxis Centre to request the conversion.

  Find your nearest Maxis Centre:
  https://www.maxis.com.my/en/centre/store-locator.html

• Can I keep my existing mobile number when I convert to Hotlink Prepaid?

  Yes. Your existing mobile number will be retained after a successful conversion.

• Who is eligible to convert from Maxis Postpaid to Hotlink Prepaid?

  Eligibility requirements apply.

  These may include:

  • Account ownership – The line must be registered under your name.
  • Service status – The line must be active.
  • Contractual commitments – The line must not be tied to any active contractual commitment.
  • Outstanding charges – All outstanding charges must be fully settled.

• Can I convert if I am still under contract?

  No. Your postpaid line must not be tied to any active contractual commitment before it can be converted to Hotlink Prepaid.

• Do I need to settle my bills before converting to Hotlink Prepaid?

  Yes. Any outstanding charges must be settled before the conversion can be completed.

• Will I receive a final bill after converting to Hotlink Prepaid?

  Yes. A final bill will be issued on your usual billing cycle after the conversion has been completed. The final bill will include any applicable charges up to the date of conversion.

• Do I need to change my SIM card when converting?

  If you are using a 4G SIM card, you do not need to replace your SIM card during the conversion process.

  To check if you are using a 4G SIM card, dial:
  *100*8*5#

• Can I switch back to Maxis Postpaid in the future?

  Yes. You may apply for a Maxis Postpaid plan in the future, subject to the prevailing eligibility requirements, plan availability and applicable terms and conditions.

• I'm moving overseas but want to keep my mobile number. Is Postpaid to Prepaid a suitable option?

  Converting to Hotlink Prepaid may be suitable, provided you monitor your line’s validity and top up as required to keep it active. If the line expires and is eventually terminated, you will lose your mobile number.

  Alternatively, you may consider a suitable Maxis Postpaid plan with a lower monthly commitment. Monthly bills will continue and must be paid, but you will not need to manage prepaid validity.

  Please visit a Maxis Centre to explore which option suits your needs. Our team will explain the eligibility requirements, any outstanding charges to be settled and any applicable contract obligations before you make the change.

  Find your nearest Maxis Centre:
  https://www.maxis.com.my/en/centre/store-locator.html