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Frequently Asked Questions

Pay Per Use Internet

  • Mobile internet Pay-Per-Use is charged based on RM10/50MB; we have limited that number of blocks per billing cycle to 10 blocks. Once you have used up to 10 blocks or RM100, your will browse at a reduced speed without further charges.

  • Yes. You can continue browsing for FREE at a reduced speed.

  • Yes. You will be charged RM10 for every 50MB block. Unutilized quota from the block is non-refundable.

  • Yes. You will receive SMS notifications when:

    1. You start browsing based on Pay-Per-Use; and
    2. You have reached 60% usage for each of your 50MB block; and
    3. You have reached 100% usage of 10th 50MB block.

    Also at any time, you may check MyMaxis App for your exact Pay-Per-Use usage.

  • There is no option to turn off the SMS notifications. This is a default feature to notify that you are using internet on Pay-Per-Use.

  • Mobile internet Pay-Per-Use is charged based on RM10/50MB; we have limited that number of blocks per billing cycle to 10 blocks. Once you have used up to 10 blocks or RM100, your will browse at a reduced speed without further charges.

  • Yes. You can continue browsing for FREE at a reduced speed.

  • Yes. You will be charged RM10 for every 50MB block. Unutilized quota from the block is non-refundable.

  • The quota of 500MB will be refreshed in your next bill cycle date (if you continue to browse mobile internet based on Pay-Per-Use.)

  • For greater value, subcribe to any current Maxis Postpaid plans; to change your plan, just give us a call.

Refund Request

  • This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.

  • The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an exceess amount left in their deactivated accounts.

  • No, submission MUST be done by the registered owner ONLY.

  • NO, Refund to a 3rd party is NOT allowed.

  • Transfer as payment into related Active/Deactivate account is recommended.

  • Yes, it's open for Local and Foreign customers.

  • We allow refund to other currencies with the exceptions of "Chinese Renminbi",  "New Taiwan Dollar"  & "Korean Won"; these currencies must be converted to USD. 

  • We will contact you within 7 working days for the verification from the submission date.

  • Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.

  • You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines 

  • Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.

  • You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service