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Frequently Asked Questions

Internet Add-On Pass

  • There are 2 passes:-

    1. 1GB at RM6 and
    2. 3GB at RM12.
  • Maxis Postpaid 98, 108, 128, 158 188 and Maxis Postpaid Share 48 are eligible to purchase these passes.

  • You can subscribe via MyMaxis App, UMB, IVR and MOA.

    MyMaxis App

    • MyMaxis App > Get More Data > One Time Pass > 1GB RM6
    • MyMaxis App > Get More Data > One Time Pass > 3GB RM12

    UMB

    • UMB > 07 Internet & Settings > 05 One Time Pass > 02 1GB : RM6
    • UMB > 07 Internet & Settings > 05 One Time Pass > 01 3GB : RM12
  • No, you may purchase it anytime.

  • There is a cooling period of 5 minutes after every purchase, please try again at a later time.

  • You will receive a confirmation SMS upon successful purchase.

  • You may purchase as many passes as you want.

  • Your add-on pass will be available till the end of your bill cycle.

  • Both 1GB RM6 and 3GB RM12 MI Pass are non-shareable.

  • Yes, we have an 8GB Youtube + TVNow + Spotify Pass and Music Unlimited Passes for Maxis Postpaid plans customers.

Refund Request

  • This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.

  • The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an exceess amount left in their deactivated accounts.

  • No, submission MUST be done by the registered owner ONLY.

  • NO, Refund to a 3rd party is NOT allowed.

  • Transfer as payment into related Active/Deactivate account is recommended.

  • Yes, it's open for Local and Foreign customers.

  • We allow refund to other currencies with the exceptions of "Chinese Renminbi",  "New Taiwan Dollar"  & "Korean Won"; these currencies must be converted to USD. 

  • We will contact you within 7 working days for the verification from the submission date.

  • Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.

  • You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines 

  • Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.

  • You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service