Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions

Change, Separate & Merge Plan (s)

  • From time to time, due to your changing needs;

    • Change of rate plan: You may request to the rate plan of your current service.
    • Restructure your account and lines: if you have multiple accounts and multiple lines, your restructure your account by merging your account and vice-versa.
    • Transfer of ownership happens when there is a need transfer a service to another person or transfer in a service owned by another person (different NRIC/ Passport). 
  • You may upgrade your rateplan via self service on Maxis app, Maxis Online Store and Maxis Care portal.
    Alternatively you may walk in to any Maxis store or call us.

    For more complex scenario for account restructuring, do walk in to any Maxis store or call us. If your account restructuring (transfer in/ transfer out) involves a 3rd party, please visit your nearest Maxis Centre with the party involved.

  • For rateplan downgrade scenario; its execution may trigger other terms and conditions, such as termination of promotional rebate (s) or device contract (s), both benefits will be forfeited upon downgrade and in some scenario a one-time Early Termination Fee (if any) will be applicable; reduction of number of share line, & etc; therefore we advise our customers to visit their nearest Maxis Centre for assistance. Upon fully understanding our customer's needs and current services, our team will advice and assist customer accordingly. 

  • We are sorry, the Hotlink Postpaid plan is only open for new number registration, port-in, or change plan from Hotlink Prepaid to Hotlink Postpaid. If you are looking for a better plan to serve your needs, please check out our available Maxis Postpaid plans, Maxis Unlimited Postpaid and Fibre plans and Maxis Family plans. For any enquiries, you may visit your nearest Maxis Store or call us. 

  • You will be notified via SMS once the plan has been successfully changed.

  • Your monthly commitment fees of the previous and new plan (s) / account (s) will be prorated. Other fees such as value added services will be charged as normal.

  • There will be no interruption to your surfing. Your previous Mobile Internet quota will cease with the change and a new quota based on the new plan will be activated for you at the same time.

  • There is no fee or contract for changing your rate plan. However if you are changing your plan as part of a new package requirement, then the contract terms of the package will apply.

  • You may change to any plans which are published on our website if you meet the eligibility requirement. Plans which are no longer published are closed for new subscription.

  • Your credit limit will not be revised or changed if the limit is sufficient for your rateplan. 

  • Yes, you may move or change one of the service in your bundled service (such as Maxis Unlimited Postpaid & Fibre and Family Plan) to another account or change to a rate plan not offered by the bundled; you will required to split the services first prior to your intended change.

    Important note:-

    • To check if you have any contract for the bundled service.
    • You will stop enjoying any benefits which come with the bundled service such as unlimited data and etc. 

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service