Change, Separate & Merge Plan (s)

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• What is change of rateplan and restructure of lines within an account or across different accounts?

  From time to time, due to your changing needs;

  • Change of rate plan: You may request to the rate plan of your current service.
  • Restructure your account and lines: if you have multiple accounts and multiple lines, your restructure your account by merging your account and vice-versa.
  • Transfer of ownership happens when there is a need transfer a service to another person or transfer in a service owned by another person (different NRIC/ Passport). 
    

• How do I change my current rate plan?

  You may upgrade your rateplan via self service on Maxis app, Maxis Online Store and Maxis Care portal.
  Alternatively you may walk in to any Maxis store or call us.

  For more complex scenario for account restructuring, do walk in to any Maxis store or call us. If your account restructuring (transfer in/ transfer out) involves a 3rd party, please visit your nearest Maxis Centre with the party involved.
  

• Why can't I self-served when I want to downgrade my rate-plan?

  For rateplan downgrade scenario; its execution may trigger other terms and conditions, such as termination of promotional rebate (s) or device contract (s), both benefits will be forfeited upon downgrade and in some scenario a one-time Early Termination Fee (if any) will be applicable; reduction of number of share line, & etc; therefore we advise our customers to visit their nearest Maxis Centre for assistance. Upon fully understanding our customer's needs and current services, our team will advice and assist customer accordingly. 
  

• Based on the question and answer above, I don't find any info in regards with Hotlink Postpaid. I am interested in changing to the plan. How do I go about it?

  We are sorry, the Hotlink Postpaid plan is only open for new number registration, port-in, or change plan from Hotlink Prepaid to Hotlink Postpaid. If you are looking for a better plan to serve your needs, please check out our available Maxis Postpaid plans, Maxis Unlimited Postpaid and Fibre plans and Maxis Family plans. For any enquiries, you may visit your nearest Maxis Store or call us. 
  

• How do I know once my Maxis plan has successfully changed?

  You will be notified via SMS once the plan has been successfully changed.
  

• How will my monthly fee be calculated when I change my rate plan, separate or merge my service (s) / account (s)?

  Your monthly commitment fees of the previous and new plan (s) / account (s) will be prorated. Other fees such as value added services will be charged as normal.
  

• What will happen to my unused data, once I've successfully changed to my new plan?

  There will be no interruption to your surfing. Your previous Mobile Internet quota will cease with the change and a new quota based on the new plan will be activated for you at the same time.
  

• Would I be bound by a contract after I've changed my plan?

  There is no fee or contract for changing your rate plan. However if you are changing your plan as part of a new package requirement, then the contract terms of the package will apply.

• How to switch back to your previous rateplan?

  You may change to any plans which are published on our website if you meet the eligibility requirement. Plans which are no longer published are closed for new subscription.

• Will my credit limit change when I change my rateplan?

  Your credit limit will not be revised or changed if the limit is sufficient for your rateplan. 

• If I have a bundled service in my account (e.g. fibre and mobile) and can I just move one of the service out to another account?

  Yes, you may move or change one of the service in your bundled service (such as Maxis Unlimited Postpaid & Fibre and Family Plan) to another account or change to a rate plan not offered by the bundled; you will required to split the services first prior to your intended change.

  Important note:-

  • To check if you have any contract for the bundled service.
  • You will stop enjoying any benefits which come with the bundled service such as unlimited data and etc.