#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read


MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Change & Upgrade Plans

  • Yes you may change your plan anytime if your line is not bound by any contract. 

    If your line is under contract, it is very likely that you are allow to upgrade but not downgrade, to be sure please refer to us for its rate plan change terms and policy. 

    You may change or upgrade your rate plan at:

    1. Call us.
    2. Maxis Store.


    Visit Maxis Mobile Plans page for more info.

  • Not to worry. You will be notified via SMS once the plan have successfully changed.

  • Your monthly commitment fees of the previous and new plans will be prorated. Other fees such as value added services will be charged as normal. 

  • There will be no interruption to your surfing. Your previous Mobile Internet quota will ceased with the change and new quota based on the new plan will be activated for you at the same time. 

  • There is no fee or contract for changing of your rate plan. However if you are changing your plan as part of a new package requirement, the contract terms of the package will apply. 

  • You may change to any plans which are published on our website if you meet the eligibility requirement. Plans which are no longer published are closed for new subscription. 

  • Your credit limit will not be revised or changed if the limit is sufficient for your rateplan. 

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels