Frequently Asked Questions
Change of Plans, Separate & Merge of Accounts
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Depending on your requirements, you may be able to:
- Change your mobile rate plan
- Separate eligible services into different accounts
- Merge eligible services under a single account
- Transfer ownership of a service to another person
Availability and eligibility requirements may apply.
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You may be able to change your rate plan through:
Some rate plans and account arrangements are not eligible for self-service changes and may require assistance through Customer Service or a Maxis Centre.
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Certain rate plan changes may affect:
- Promotional rebates
- Device contract benefits
- Contractual commitments
- Share lines attached to the service
To ensure you understand the implications before proceeding, some change requests may require assistance through a Maxis Centre.
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Yes. These requests require identity verification and cannot be completed through self-service channels.
All parties involved must be present at a Maxis Centre and bring their original identity card or passport for verification.
Find your nearest Maxis Centre here.
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Both the current owner and the new owner must visit a Maxis Centre with their MyKad or passport for identity verification.
If the new owner is not an existing Maxis customer, customer registration may be required before the transfer can proceed.
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Some services may be moved to a separate account, depending on the service type and how your account is currently set up.
For a supplementary line, the separate account must have a principal line. If it does not, you will need to change the supplementary line to a principal rate plan.
Please visit a Maxis Centre to review the available options and any applicable contract or billing implications. All parties involved must be present and bring their original identity card or passport for verification.
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Eligible services may be merged into a single account, depending on the service type, ownership and how the accounts are currently set up. If the services are registered under different owners, a transfer of ownership may be required.
Please visit a Maxis Centre to review the available options and any applicable contract or billing implications. All parties involved must be present and bring their original identity card or passport for verification.
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Yes. Eligible services may be separated from a bundled arrangement.
Please note that:
- Bundled benefits may no longer apply after the services are separated.
- Contractual commitments may continue to apply.
- Charges and entitlements may change based on the new service arrangement.
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Monthly charges will be prorated based on the effective date of the change.
Any applicable value-added services will continue to be charged according to their existing terms and conditions.
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Your service will remain active throughout the change.
Any data quota associated with your previous plan will end when the change takes effect, and the data allocation of the new plan will be applied.
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You will receive an SMS notification once the change has been successfully completed.
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A simple rate plan change does not automatically create a new contract.
However, some rate plans, promotions, bundles or offers may include contractual commitments. Where applicable, the relevant contractual terms and conditions will apply.
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Your existing credit limit will remain unchanged if it is sufficient for your new rate plan.
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You may switch back only if your previous plan is still offered for sign-up and you meet its eligibility requirements. Plans that are no longer offered for sign-up cannot be selected, you may choose another plan currently offered for sign-up, subject to eligibility.
