Frequently Asked Questions

Change & Upgrade Plans

  • You may change or upgrade your Maxis plan anytime if your line is not bound by any contract.

    If your line is under contract, it is very likely that you are allowed to upgrade but cannot downgrade, to be sure please refer to us for its rate plan change terms and policy. 

    You may change or upgrade your rate plan via below options:

    1. Call us.
    2. Maxis Store.
    3. Maxis App (Select “upgrade plan” under Service Details)

  • You will be notified via SMS once the plan is successfully changed.

  • Your monthly commitment fees of the previous and new plans will be prorated. Other fees such as value added services will be charged as normal.

  • There will be no interruption to your surfing. Your previous Mobile Internet quota will cease with the change and a new quota based on the new plan will be activated for you at the same time.

  • There is no fee or contract for changing your rate plan. However if you are changing your plan as a part of a new package requirement, then the contract terms of the package will apply.

  • You may change to any plans which are published on our website if you meet the eligibility requirement. Plans which are no longer published are closed for new subscription.

  • Your credit limit will not be revised or changed if the limit is sufficient for your rateplan. 

  • Yes, you may move or change one of the service in your bundled service (such as Maxis Unlimited Postpaid & Fibre and Family Plan) to another account or change to a rate plan not offered by the bundled; you will required to split the services first prior to your intended change.
    Important note:-

    1. To check if you have any contract for the bundled service.
    2. You will stop enjoying any benefits which come with the bundled service such as unlimited data and etc. 

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service