Frequently Asked Questions

Maxis Home WiFi

  • Maxis Home WiFi plan offers 4G or 5G data only SIM card for superfast WiFi connection.

  • Maxis Home WiFi plan is available for both Malaysian and foreigner above the age 18 years.

  • For 4G data, we offer Maxis Home WiFi 68 with 80GB data at RM68 per month; and Maxis Home WiFi 138 with unlimited data at RM138 per month.

    For 5G data, we offer Maxis Home WiFi 158 with unlimited data and includes 5G home router worth RM1,889 only at RM158 per month.

  • You will enjoy more benefits with Maxis Home WiFi 138 plan compared to Maxis Home WiFi 68 plan.​

    Maxis Home WiFi 138 plan comes with unlimited data for home connection. You may

    • Sign up plan only, or
    • Add on a 4G or 5G home router at RRP WITHOUT contract or add on 4G home router only at RM1 with a 12-mth contract. No installation is required, just plug and play to enjoy, or
    • Purchase Premium Home Devices on Maxis Zerolution (24 or 36-mth contract), and
    • Combine any of your mobile line with Maxis Home WiFi 138 plan to enjoy unlimited data for all lines within the same family.

    Maxis Home WiFi 68 offers only 80GB at affordable monthly commitment fee.

    • You may sign up plan only or add on a 4G home router at RRP without contract.
  • Maxis Home WiFi 138 offers unlimited data on 4G network while Maxis Home WiFi 158 offers unlimited data on both 4G and 5G network. 

    We recommend you to sign up Maxis Home WiFi 158. Why?

    • You can enjoy faster speeds & lower latency on 5G network
    • The plan includes a 5G home router worth RM1,889 
    • Seamless switchover from 5G to 4G when you are out of 5G coverage
    • Combine any of your mobile line with Maxis Home WiFi 158 plan to enjoy unlimited data for all lines within the same family
  • This plan does not support calls and outgoing SMS.

  • No. International roaming services are not available on Maxis Home WiFi plan.

  • You can sign up at any Maxis Stores, via our Maxis website or call us at 123.

  • For Maxis Home WiFi 68: 

    • Advance payment of RM30 may be applicable


    For Maxis Home WiFi 138:

    • Advance payment of one month of your mobile commitment plan may be applicable
    • If you are signing up device contract, device advance payment may be applicable


    For Maxis Home WiFi 158:

    • Advance payment of three months of your mobile commitment plan may be applicable
    • Device advance payment is not required


    For non-Malaysians: 

    • A deposit of RM300 is chargeable 
  • Yes. Just call us or walk into any Maxis Stores; or call us at 123.

  • Yes, rest assured both of your 4G home router contract and Maxis Zerolution will carry over to the Maxis Home WiFi 158 plan.

  • Maxis Home WiFi 138/ 158 plan offers unlimited data. To ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.

    Maxis may at its absolute discretion to limit the speed of video streaming & regular browsing if mobile data usage exceeds 300GB for Maxis Home WiFi 138, or 500GB for Maxis Home WiFi 158 plan.

    To know more about the Fair Usage Policy (FUP) for all services, click here.

  • Maxis Home WiFi 68 plan offers 80GB high-speed internet. One Time Pass; 7 days 10GB at RM10 is available for add-on via Maxis app or Maxis Care at care.maxis.com.my. 

    *For customers don’t have Maxis Mobile line, you must register a Maxis ID for Maxis app and Care portal with email. 

  • There is no contract if you sign up plan only for Maxis Home WiFi 68 and 138.

    Maxis Home WiFi 158 plan is available with bundled 5G home router. We are offering the plan which includes a 5G home router for a 24-month commitment contract. Plan only subscription is not available.

  • You can sign up plan only or add on a 4G home router at RRP without contract.

  • You have the following options:

    • Outright purchase: You can sign up plan only or add on a 4G or 5G home router at RRP WITHOUT contract. No installation is required, just plug and play to enjoy.
    • Device Contract: A 12-month contract if you sign up Maxis Home WiFi 138 plan with 4G home router, on Normal Device Contracting.
    • Instalment with contract: You may also sign-up Premium Home Devices on Maxis Zerolution (24 or 36-mth contract).
  • A 24-month or 36-month contract if you sign up Maxis Home WiFi 158 plan with Premium Home Devices on Maxis Zerolution.

  • You can sign up for ONE (1) 4G home router per line, subject to eligibility check.

  • You can sign up for ONE (1) 5G Home router per line, subject to eligibility check.

  • Device advance payment may be applicable, subject to the eligibility check. 

  • Early termination fee is applicable if you terminate before the contract ends.​

    Early termination fee is calculated based on: ​

    For 4G home router: [(Recommended Retail Price (RRP) – (Upfront Cost) x (Remaining month(s) ÷ 12 months)]

    For Maxis Home WiFi 158: [RM158 x Remaining month(s)]

    ​For Maxis Zerolution: [(Recommended Retail Price (RRP) ÷ 24 or 36months) x remaining month(s) of Commitment Period].

  • Please walk into any Maxis Centre for a one-to-one replacement if your device is still within warranty period (12 months).

Ready to sign up for Maxis Home WiFi?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service