What is Max WiFi by Maxperts?

If you wish to terminate your Max WiFi, do bring all the units of EasyMesh deployed and installed at your home and walk in to your nearest Maxis Centre to make the request.

I’m interested! Who can sign up for this Max WiFi by Maxperts?

Yes, you need to return all units of EasyMesh Wi-Fi 6 deployed and installed at your premise upon your termination request or a non-return fee of RM299 per unit will be charged.

How much is the subscription fee of Max WiFi by Maxperts?

We accept Normal wear and tear (decolorization of the mesh, light scratches on the mesh surface...etc). However, if there are damages which are beyond normal usage, such as the cracks on mesh, signs of unauthorized and forceful opening of the mesh, missing components within the mesh and so on, or the mesh can’t be returned, we will impose device non-return fee of RM299 per unit.

I’m enjoying launch offer at RM19 per month, what will happen if I unsubscribe the service and subscribe again later?

Yes, you may terminate the Max WiFi by Maxperts and keep your Fibre service only. But by doing so, you will lose support to optimise and maximise your Maxis Home Fibre coverage to every corner of your premise.

Do I need to pay Deposit or Advance Payment for Max WiFi by Maxperts? How about installation fees?

Yes, early termination fee will be charged based on the remaining monthly subscription fees of Basic plan; this is applicable for both Basic and Premium plan.

My house is really big, can I subscribe to this service too?

Yes, of course. This service is designed to ensure our Maxis Home Fiber customers have a worry-free WiFi experience, and optimize WiFi signal throughout the house. Rest assured that our Maxis installer will perform a thorough analysis of your house and recommend the basic or premium plan depending on your WiFi coverage needs.

Is there a minimum commitment period when I subscribe to this service?

Yes, there will be a 6-month contract for Max WiFi by Maxperts service.

How do I get the whole home WiFi coverage guarantee?

Our Premium plan will deliver the service guarantee for this whole home WiFi coverage proposition. Note: You can only experience extended home WiFi coverage if you have subscribed to the Basic plan. To enjoy full WiFi coverage, we would recommend you to upgrade to the Premium plan.

Sounds great! I would like to sign-up immediately. Where can I do so?

You may sign up for Max WiFi by Maxperts at any Maxis Stores, via our Maxis website or call us at 123.

I have received my first bill. Why do I see monthly charge for Basic plan when I subscribed to Premium plan?

For Premium plan subscription (RM29/month), you will be charged Max WiFi – Basic Subscription at RM19/month and Premium Add-on at RM10/month.

One of the installed mesh units have been damaged (flood/lighting strike/normal wear and tear). How much do I need to pay for a replacement?

If you wish to terminate your Max WiFi, do bring all the units of EasyMesh deployed and installed at your home and walk in to your nearest Maxis Centre to make the request.

Can I upgrade or downgrade my Max WiFi by Maxperts plan?

Yes, you need to return all units of EasyMesh Wi-Fi 6 deployed and installed at your premise upon your termination request or a non-return fee of RM299 per unit will be charged.

What happens if I relocate my fiber service?

We accept Normal wear and tear (decolorization of the mesh, light scratches on the mesh surface...etc). However, if there are damages which are beyond normal usage, such as the cracks on mesh, signs of unauthorized and forceful opening of the mesh, missing components within the mesh and so on, or the mesh can’t be returned, we will impose device non-return fee of RM299 per unit.

I will be migrating overseas soon and do no need the service anymore. How do I terminate the service?

Yes, you may terminate the Max WiFi by Maxperts and keep your Fibre service only. But by doing so, you will lose support to optimise and maximise your Maxis Home Fibre coverage to every corner of your premise.

How can I request for termination for Max WiFi?

If you wish to terminate your Max WiFi, do bring all the units of EasyMesh deployed and installed at your home and walk in to your nearest Maxis Centre to make the request.

Do I need to return device?

Yes, you need to return all units of EasyMesh Wi-Fi 6 deployed and installed at your premise upon your termination request or a non-return fee of RM299 per unit will be charged.

What happen if the returned device is not in good working condition? Or if the device has been misplaced and I am not able to return it?

We accept Normal wear and tear (decolorization of the mesh, light scratches on the mesh surface...etc). However, if there are damages which are beyond normal usage, such as the cracks on mesh, signs of unauthorized and forceful opening of the mesh, missing components within the mesh and so on, or the mesh can’t be returned, we will impose device non-return fee of RM299 per unit.

Can I terminate the Max WiFi by Maxperts subscription only and maintain my Fibre service?

Yes, you may terminate the Max WiFi by Maxperts and keep your Fibre service only. But by doing so, you will lose support to optimise and maximise your Maxis Home Fibre coverage to every corner of your premise.

Is there early termination fee if I terminate my Max WiFi subscription within 6-month contract period?

Yes, early termination fee will be charged based on the remaining monthly subscription fees of Basic plan; this is applicable for both Basic and Premium plan.

What is EasyMesh Wi-Fi 6?

If you wish to terminate your Max WiFi, do bring all the units of EasyMesh deployed and installed at your home and walk in to your nearest Maxis Centre to make the request.

How is the EasyMesh Wi-Fi 6 device different from a traditional range extender?

Yes, you need to return all units of EasyMesh Wi-Fi 6 deployed and installed at your premise upon your termination request or a non-return fee of RM299 per unit will be charged.

How different is EasyMesh Wi-Fi 6 from a traditional mesh?

We accept Normal wear and tear (decolorization of the mesh, light scratches on the mesh surface...etc). However, if there are damages which are beyond normal usage, such as the cracks on mesh, signs of unauthorized and forceful opening of the mesh, missing components within the mesh and so on, or the mesh can’t be returned, we will impose device non-return fee of RM299 per unit.

What is the key technical specifications of the EasyMesh Wi-Fi 6 by Maxis?

Yes, you may terminate the Max WiFi by Maxperts and keep your Fibre service only. But by doing so, you will lose support to optimise and maximise your Maxis Home Fibre coverage to every corner of your premise.

Frequently Asked Questions

General

Max WiFi by Maxperts is an add-on service for Maxis Home Fibre that comprises of the following plans:

Basic Plan at RM 19/month: One EasyMesh Wi-Fi 6 device will be placed in your household to ensure extended WiFi coverage.

Premium Plan at RM 29/month: Sufficient number of EasyMesh Wi-Fi 6 devices will be placed in your household to ensure full WiFi coverage throughout your home.

Upon your subscription, our Maxis Installers – Maxpert, will visit your premise and perform a thorough analysis of your home layout before proposing to install EasyMesh Wi-Fi 6 at the strategic locations in your home.

The consultation and installation are FREE. Our objective is to ensure you enjoy worry-free experience and always enjoy optimize WiFi signal throughout the whole house.
All Maxis Home Fiber customers can sign up for Max WiFi by Maxperts as an add on service.
Effective 22 August 2024, Max WiFi’s monthly subscription fee are as follows:

Max WiFi plan
Monthly Subscription Fee

Basic Plan
RM 19/month

Premium Plan
RM 29/month
Only sign up during the promotional will enjoy the launch offer at RM19/mth. If you unsubscribe Max WiFi and resubscribe later, you will enjoy the current monthly subscription fee.
There is no deposit or advance payment required, and the installation fee is FREE.
Yes, of course. This service is designed to ensure our Maxis Home Fiber customers have a worry-free WiFi experience, and optimize WiFi signal throughout the house.

Rest assured that our Maxis installer will perform a thorough analysis of your house and recommend the basic or premium plan depending on your WiFi coverage needs.
Yes, there will be a 6-month contract for Max WiFi by Maxperts service.
Our Premium plan will deliver the service guarantee for this whole home WiFi coverage proposition.

Note: You can only experience extended home WiFi coverage if you have subscribed to the Basic plan. To enjoy full WiFi coverage, we would recommend you to upgrade to the Premium plan.
You may sign up for Max WiFi by Maxperts at any Maxis Stores, via our Maxis website or call us at 123.
For Premium plan subscription (RM29/month), you will be charged Max WiFi – Basic Subscription at RM19/month and Premium Add-on at RM10/month.

Max WiFi plan	Monthly Subscription Fee
Basic Plan	RM 19/month
Premium Plan	RM 29/month

Servicing

Not to worry, please contact us and we will arrange our Maxperts to rectify this. We offer FREE replacement for damaged devices.
Yes, you can upgrade or downgrade within basic and premium plan. However, you will need to return additional mesh devices as Basic plan comes with only 1 EasyMesh Wi-Fi 6 device before we can change your subscription plan. For example, if you have installed 2 mesh devices, downgrade to Basic plan is only allowed when you return the additional 1 device to any Maxis Centre.
For relocation, please bring along your modem and EasyMesh Wi-Fi 6 to new installation address.

Maxperts will ensure your new home has the full WiFi coverage throughout the entire house on the installation day.
For termination, you will need to return all units of EasyMesh Wi-Fi 6, or a non-return fee will be charged at RM299 per unit. Please bring along all your EasyMesh WiFi6 and walk in to your nearest Maxis Store.

If you are terminating within 6-month contract commitment period, Early Termination Fee will be charged based on the remaining monthly subscription fees of the Max WiFi by Maxperts.

Termination

If you wish to terminate your Max WiFi, do bring all the units of EasyMesh deployed and installed at your home and walk in to your nearest Maxis Centre to make the request.
Yes, you need to return all units of EasyMesh Wi-Fi 6 deployed and installed at your premise upon your termination request or a non-return fee of RM299 per unit will be charged.
We accept Normal wear and tear (decolorization of the mesh, light scratches on the mesh surface...etc). However, if there are damages which are beyond normal usage, such as the cracks on mesh, signs of unauthorized and forceful opening of the mesh, missing components within the mesh and so on, or the mesh can’t be returned, we will impose device non-return fee of RM299 per unit.
Yes, you may terminate the Max WiFi by Maxperts and keep your Fibre service only. But by doing so, you will lose support to optimise and maximise your Maxis Home Fibre coverage to every corner of your premise.
Yes, early termination fee will be charged based on the remaining monthly subscription fees of Basic plan; this is applicable for both Basic and Premium plan.

Mesh Technology

EasyMesh Wi-Fi 6 from Maxis is a Wi-Fi device that can provide a better Wi-Fi experience for all your wireless devices by increasing Wi-Fi coverage and removing dead spots, ensuring seamless Wi-Fi connectivity for your entire home. It’s easy to set up, just plug-and-play and you’ll be able to able to connect your wireless devices to the extended Wi-Fi network. The device is Wi-Fi EasyMesh™ R2 certified and Wi-Fi 6™ certified by the Wi-Fi Alliance® organization.
Traditional range extenders are designed to help expand the reach of your wireless network, which in turn reduces speed and impacts performance levels. Mesh Wi-Fi technology transmit its signal at full power, resulting in better, more reliable Wi-Fi coverage for all your wireless devices, even when used simultaneously.

Mesh Wi-Fi provides seamless handover (no break in internet connection as you move around at home) and automatically connects your devices to the node with the strongest Wi-Fi signal.
EasyMesh is a global mesh standard that is strictly controlled and governed by Wi-Fi Alliance. For customers, having EasyMesh certified mesh units means these mesh units are easy to install and use, self-adapting and supports multi-vendor interoperability. Both the router and mesh from Maxis are Wi-Fi EasyMesh™ R2 certified.
The EasyMesh Wi-Fi 6 from Maxis is a dual-band (2.4Ghz and 5Ghz) concurrent wireless mesh extender with MU-MIMO, supporting up to the 160Mhz channel width for the 5Ghz band. It also has the band steering feature which automatically selects the strongest WiFi frequency band for your devices ensuring optimum connection.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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