Frequently Asked Questions
Schedule an Appointment
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We will confirm the appointment with you upon submitting your Home Fibre application.
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We offer FREE Next Day/ Rest Day Installation worth RM150 for Maxis Home Fibre 500Mbps & above plan(s). This offer is available on a promotional basis from time to time, and subject to availability of slots.
Rest day based on states:
- Terengganu, Kelantan & Kedah: Friday
- Johor: Saturday
- Other states: Sunday
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To reschedule, email us at fos@maxis.com.my. Do contact us three (3) days prior to your installation date to avoid any late cancellation or reschedule charges.
Requests for appointment rescheduling less than 2 days/ 48 hours before the appointment date is chargeable at RM200.
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Appointment rescheduling or cancellation requests are free of charge if done more than 2 days/ 48 hours before the appointment (for installation visits) or at least 1 day before the appointment (for restoration visits).
- For installation: There will be a late rescheduling or cancellation fee of RM200 if the rescheduling or cancellation request is made less than 2 days/ 48 hours before the appointment date.
- For restoration: There will be a late rescheduling or cancellation fee of RM100 if the rescheduling or cancellation request is made on the day of the appointment date.
Need to get in touch with us?
Contact Maxis Customer Service