Schedule an Appointment

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• How do I schedule an appointment for Home Fibre installation?

  We will confirm the appointment with you upon submitting your Home Fibre application. 

• Can I opt for Next Day/ Rest Day Installation?

  We offer FREE Next Day/ Rest Day Installation worth RM150 for Maxis Home Fibre 500Mbps & above plan(s). This offer is available on a promotional basis from time to time, and subject to availability of slots. 

  Rest day based on states:

  • Terengganu, Kelantan & Kedah: Friday
  • Johor: Saturday
  • Other states: Sunday

• If I need to change and reschedule my installation, who should I call?

  To reschedule, email us at fos@maxis.com.my. Do contact us three (3) days prior to your installation date to avoid any late cancellation or reschedule charges.

  Requests for appointment rescheduling less than 2 days/ 48 hours before the appointment date is chargeable at RM200. 

• Should I need to reschedule or cancel my appointment for installation or restoration visit, will there be any charge imposed?

  Appointment rescheduling or cancellation requests are free of charge if done more than 2 days/ 48 hours before the appointment (for installation visits) or at least 1 day before the appointment (for restoration visits). 

  • For installation: There will be a late rescheduling or cancellation fee of RM200 if the rescheduling or cancellation request is made less than 2 days/ 48 hours before the appointment date.
  • For restoration: There will be a late rescheduling or cancellation fee of RM100 if the rescheduling or cancellation request is made on the day of the appointment date.