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Frequently Asked Questions


  • The Maxis Fibre plans are available to all income groups whose homes are located within our coverage with a contract of 24 months. Existing Fibre customers within contract or out of contract are eligible to change to their choice of new plan without penalty.

  • You may sign up for the Maxis Fibre plans at all Maxis Sales Channels including Maxis Centre, Maxis Exclusive Partners and Authorized Resellers, on the Maxis official website or call in.

  • Yes, there will be a 24-month contract for new sign ups.

  • If you decide to terminate the subscription before the end of the contract period, a penalty fee of either remaining subscription months or RM500, whichever is higher, will be imposed.

  • For new customer, you have an option to add Unlimited Voice at RM10 per month which also comes with a free DECT phone. Alternatively, you may plug in your own telephone and will be charged on a pay-as-you-use basis at standard rates of RM0.09/minute charge to mobile and fixed line number. Standard rates for international and special numbers will apply.

    For existing customer changing to 30/100/300/500/800 rateplans, DECT phone is not provided and you will have to buy your own.

  • Yes, you can maintain your current VOIP number.

  • Yes, your member-get member rebates will continue for its remaining period.

  • Kindly contact our customer service hotline, and we will be happy to assist you on this.

  • Yes, you can subscribe to the new plans, but the broadband speeds available to you will depend on the building’s infrastructure.

  • The subscription fees for both your current and upgraded plans will be prorated. Your bill will also include other applicable charges, such as for calls (if any).

  • Maxis Fibre plans of 30Mbps, 100Mbps, 300Mbps, 500Mbps & 800Mbps come with voice capabilities.

    All above plans comes with a choice adding on unlimited local calls at RM10 per month or charge based on usages at RM0.09/ minute for local calls to mobile and fixed line. Standard rates apply for all calls to special and international numbers.

    For international calls, please refer to Premium IDD rates here.

  • The plans with super fast speed are Maxis Fibre 300Mbps, 500Mbps and 800Mbps.

  • You will enjoy the following value added services with Maxis Fibre 500Mbps and 800Mbps 

    1. FREE mesh WiFi (2 units) to enhance your home WiFi coverage. 
    2. Option to install on Sunday or rest day installation (worth RM150) without additional charge. 


    Rest day based on states:

    • Terrenganu, Kelantan & Kedah: Friday
    • Johor: Saturday
    • Other states: Sunday
  • There will be a contract of 24 months for mesh WiFi, should you subscribe to Maxis Fibre Plans of 300Mbps and below or terminate your Fibre service. There will be a penalty for mesh WiFi and the remaining balance charge is calculated as follows : 

    [2 units x (Device Recommended Retail Price (RRP) ÷ 24 months)] x Remaining month(s)]

  • Your credit limit will not be revised or changed if the limit is sufficient for your rateplan.

Ready to sign up for Maxis Fibre?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels