General

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• Who is eligible to sign up for the Maxis Fibre plans?

  The Maxis Fibre plans are available to all income groups whose homes are located within our coverage with a contract of 24 months. Existing Fibre customers within contract or out of contract are eligible to change to their choice of new plan without penalty.

• Where can I sign up for the Maxis Fibre plans?

  You may sign up for the Maxis Fibre plans at all Maxis Sales Channels including Maxis Centre, Maxis Exclusive Partners and Authorized Resellers, on the Maxis official website or call in.
  

• Will there be any contract tied to the plans?

  Yes, there will be a 24-month contract for new sign ups.

• Will a penalty fee be imposed if I decide to terminate my subscription within the contract period?

  If you decide to terminate the subscription before the end of the contract period, a penalty fee of remaining subscription months will be imposed.

• Do the Fibre plans come with a voice service?

  For new customer, you have an option to add Unlimited Voice at RM10 per month which also comes with a free DECT phone. Alternatively, you may plug in your own telephone and will be charged on a pay-as-you-use basis at standard rates of RM0.09/minute charge to mobile and fixed line number. Standard rates for international and special numbers will apply.

  For existing customer changing to 30/100/300/500/800 rateplans, DECT phone is not provided and you will have to buy your own.
  

• As an existing Home Fibre customers, can I maintain the same VOIP number when I upgrade to the new plan?

  Yes, you can maintain your current VOIP number.

• I have member-get-member rebates on my Fibre subscription; can I still enjoy this after my upgrade?

  Yes, your member-get member rebates will continue for its remaining period.
  

• I’m an existing Fibre customer from a competitor, how do I sign up to Maxis Fibre plans?

  Kindly contact our customer service hotline, and we will be happy to assist you on this.
  

• I live in a high-rise building. Can I subscribe to the new plans as well?

  Yes, you can subscribe to the new plans, but the broadband speeds available to you will depend on the building’s infrastructure.

• What should I expect to see in my bill if I change my current plan to a new plan?

  The subscription fees for both your current and upgraded plans will be prorated. Your bill will also include other applicable charges, such as for calls (if any).
  

• What are the rates for fixed line calls on the new Maxis Fibre plans?

  Maxis Fibre plans of 30Mbps, 100Mbps, 300Mbps, 500Mbps & 800Mbps come with voice capabilities.

  All above plans comes with a choice adding on unlimited local calls at RM10 per month or charge based on usages at RM0.09/ minute for local calls to mobile and fixed line. Standard rates apply for all calls to special and international numbers.

  For international calls, please refer to Premium IDD rates here.
  

• What are the Maxis Fibre plans with super fast speed?

  The plans with super fast speed are Maxis Fibre 300Mbps, 500Mbps and 800Mbps.

• What are the value added service I get with 500Mbps and 800Mbps Maxis Fibre plans?

  You will enjoy the option to install on Sunday or rest day installation (worth RM150) without additional charge.

  Rest day based on states:

  • Terrenganu, Kelantan & Kedah: Friday
  • Johor: Saturday
  • Other states: Sunday

• Will my credit limit change when I change my rateplan?

  Your credit limit will not be revised or changed if the limit is sufficient for your rateplan.

• Are there any Add-On services that I can subscribe for my Maxis Fibre?

  Yes, we encourage our customers to take up our latest Home Devices via Zerolution or subscribe to our Home Add-On Services, such as Max WiFi by Maxperts.