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Frequently Asked Questions

Smart TV

  • We are offering a few Smart TV 4K models on Zerolution with Maxis Fibre. Installment starts from RM1 per month depending on your fibre package plans.

  • All existing and new Maxis Fibre customers are eligible for this offer (Fibre line must be installed before sign up TV Zerolution contract).

    • Customers on selected Maxis Unlimited Postpaid & Fibre plan is eligible for the 65" smart TV.
    • Customers on Maxis Fibre only will be eligible for the 50" smart TV.
  • Each customer is allowed to have ONE (1) TV only (per IC), subject to eligibilites check.

  • Device advance payment may be applicable subject to the eligibility check at the point of payment.

  • The Device Advance Payment collected will be refunded to you in your next bill.

  • There is a 24-month contract period starting from the subscription date, not the delivery date. Device remaining balance will be charged if any of the following occurs during the contract period:

    • Termination before contract ends
    • Transfer ownership
    • Relocation
    • Downgrade from original Fibre entry plan
    • Cease to be a Maxis Unlimited Postpaid and Fibre subscriber

     

    Device remaining balance will be calculated based on (Device RRP ÷ 24 months) x Remaining contract month(s).

  • You can upgrade your fibre plan during contract period. However if you wish to downgrade your fibre plan, device remaining balance will be triggered.

  • You can call a dedicated Customer Service hotline at 012-969 6305 (manned by the TV vendor) to get information on delivery status, repair and maintenance & warranty updates.

  • TV warranty is 2 years. Fulfilled by Samsung.
    TV warranty is independent of Maxis Fibre.

  • ​The minimum commitment period of the Zerolution subscription is twenty-three (23) months + ONE (1) month extended period​​. Extended period (24-month) subjects to Device Retur​ning Policy

    • Customer can choose to return the TV Device within the extended period.
    • If the TV is returned to us in good workin​g, the Zerolution subscription will be terminated and the non-return fee (1 month extended period​​) will be waived.
    • You may own the device if you stay on Zerolution subscription for 24 months.

     

    Note: TV return after the extended period will not be accepted.

  • TV ownership will be transferred to customer after the 24-month contract period ends.

  • The appointed delivery service provider for your Smart TV by Maxis is MTT Solutions Sdn Bhd.

  • You will receive call or whatsapp message from the dedicated hotline +60129696305.

  • Please do expect a call or Whatsapp message from our delivery partners within 10 days from sign up.

  • You will receive call or whatsapp message from the dedicated hotline +60129696305 before delivery.

  • You will need to be presence for identify validation purpose.

  • Our delivery partner will contact you to confirm delivery date and time.

  • To check delivery status, please contact or whatsapp the dedicated hotline. 

  • Our delivery partner will contact you to confirm delivery date and time. Changes of delivery date is not allowed after confirmation. 

  • The TV will be delivered to your fiber installation address only.

  • Please note this is in-home delivery, the appointed driver will do the following:

    • deliver and carry the TV into your premise.
    • assist to unbox the TV, please verify that the unit delivered to you is in good condition, without physical damage.
    • assist with the basic setup, includes turning on TV to check the power & screen.
    • request you to sign the delivery order after validated the TV is in good working condition.

     

    Please DO NOT sign the delivery order or accept the TV, should you notice any physical damage or TV is not functioning i.e. can't turn it on etc.

  • Delivery is free of charge. However, if you would like to choose for any installation service including install TV to a wall bracket, installation charges may applicable. 
    Installation charges depending on your installation option. Please confirm your installation options prior to delivery.

    1. Delivery only (without installation)
      • It’s free of charge.

    2. Install TV stand
      • It’s free of charge. We will cover delivery + install the TV stand.

    3. Existing wall bracket
      • Installation fee of RM75 If you would like to install Samsung TV to your existing wall bracket which can be used and fits the new TV.

    4. New wall bracket
      • Drilling is required to install the new bracket. The installation fee covers manpower and new wall bracket.
      • Installation fee is RM150 (for 50” TV) or RM200 (for 65” TV)
  • Installation charges depending on your installation option. Please confirm your installation options prior to delivery.

  • If you selected an installation option with charges, you are required to make payment to the below account for installation service.

    Company: MTT Solutions Sdn Bhd
    Bank: Am Bank Berhad
    Bank account number: 888-1030-468519

Upgrade your home entertainment with Maxis Fibre

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels