VoiceMail

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• How do I subscribe to VoiceMail service?

  You can easily subscribe through the Maxis app or Maxis Care. Here’s how (steps apply to both):

  •  select the line under All Services,
  • tap on View all,
  • tap on Add-Ons
  • Select Voicemail to activate.

• What is the charge for VoiceMail service?

  There is no monthly service fee charge. Any call to 121 from any part of Malaysia to retrieve your Voicemail will be charged at RM0.20 per call; voice mail retrieval while roaming will be charged as roaming call. For roaming call charges, you may refer to www.maxis.com.my/roaming.

• What are the charges for VoiceMail when roaming?

  If someone calls you and leaves a voicemail while you’re roaming, this is treated as an answered incoming call and charged at roaming rates.

  Retrieving that voicemail (e.g., listening to messages) is considered an outgoing call and also charged as per roaming rates.

  For exact pricing, refer to Maxis Roaming Rates.

• How do I cancel VoiceMail service?

  You can do it on your own via Maxis app or Maxis Care.
  
  Here's a quick guide:

  • Maxis app: 
    • select the line under All Services,
    • tap on View all,
    • tap on Add-Ons
    • select Dynamic Voice Mail
  • Maxis Care
    • select your service,
    • go to Quick Links,
    • select Manage Add Ons and select Dynamic Voice Mail 

• Can I reactivate and restore VoiceMail service after cancellation?

  Any voicemail will be auto stored for 7 days. Once the service is cancelled all the voicemail recorded will be permanently deleted.

  However, you may activate a brand-new VoiceMail service at Maxis app or Maxis Care.:

  • Maxis app: 
    • select the line under All Services,
    • tap on View all,
    • tap on Add-Ons
    • select Dynamic Voice Mail
  • Maxis Care: 
    • select your service,
    • go to Quick Links,
    • select Manage Add Ons and select Dynamic Voice Mail 

• Can I call in to listen to my voicemail from a different phone?

  Yes, you can. Just call your own mobile number from any phone. When your VoiceMail greeting starts, press 9 to skip it, then enter your password to access your messages.