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Frequently Asked Questions

Voice Over IP (VoLTE)

  • With VoLTE, you will enjoy superior call quality and shorter call set-up time. On top of that, you will be able to use mobile data at 4G speed when you’re making a call.

    1. Your mobile device support VoLTE and you have enabled it;
    2. You are within 4G coverage.
  • VoLTE is available for Hotlink Postpaid and Maxis Postpaid customers on Consumer & Business plans who are using VOLTE enabled phone and operating system.

    Maxis Postpaid customers with Share N Surf a.k.a MISM (MultiSIM One Number) and Hotlink prepaid customers will be enabled in later phases.

  • It is an enhancement to the voice service which you are enjoying. You do not need to subscribe for a new service change rate plan.

  • You don’t have to change your SIM card to be on VoLTE.

  • We are enabling VoLTE service to our postpaid consumer customers in batches and it is expected to complete by 3 November 2020. All eligible customers will be able to use VoLTE from 4 November 2020. Please ensure you upgrade to the latest device firmware to use VoLTE.

  • It is an enhancement to the voice service which you are enjoying, there is no additional charge for VoLTE.

  • Currently, VoLTE is not available when you are roaming overseas and International Direct Dial (IDD) calls.

  • iPhone 7 and above running on iOS 13.1 and above and selected Android mobile phones are enabled to use VoLTE.
    Please refer here for devices available for VoLTE.

  • No, Apple Watch is not supported for now.

  • Here are the steps from your phone :
    Setting  >  Mobile Network >  Mobile Data > Enable Volte

    Steps may differ for different device, please speak to your device provider for more information on how to activate VoLTE for your phone.

  • VoLTE is both device and network dependent. You will have VoLTE if your next smartphone supports it.

  • Only Maxis certified VoLTE device can support Maxis VoLTE. Please refer here for the available devices for VoLTE and make sure you have upgraded to the latest firmware version to enjoy VoLTE.

    Visit Maxis VoLTE page for more info.

  • For iPhone user, when you are making/receiving phone calls, the icon on the top left of the phone will remain as 4G. Android phone users will see an VoLTE icon.

  • If the indicator is showing 3G, means you are not on a VoLTE call.

  • If your phone is Maxis VoLTE supported, you will be able to enjoy VoLTE calls when you are in 4G coverage regardless your caller or recipient is on VoLTE or not.

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Find answers from our FAQ or contact Maxis Customer Service via these channels