Voice over LTE (VoLTE)

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• What is VoLTE?

  VoLTE stands for Voice over LTE. It is an advance technology that delivers crystal-clear sound over voice calls across the Maxis network.
  

• What are the benefits of VoLTE as compared to existing voice service?

  With VoLTE, you will enjoy crystal-clear voice call quality and shorter call set-up time. On top of that, you will also be able to use mobile data at 4G speed even during phone calls. 
  

• Who is eligible to use VoLTE on Maxis?

  All Maxis Postpaid, Hotlink Postpaid and Hotlink Prepaid customers who are using VoLTE supported mobile devices that are updated with the latest device software versions.

• What are the prerequisites to make VoLTE call?

  1. Your mobile device supports VoLTE and you have updated to the latest device software versions (iOS/ Android).
     
  2. You are within 4G coverage.
  3. You have enabled VoLTE on your phone settings.
  4. Your SIM card is LTE SIM.

• How do I enable VoLTE on my mobile device?

  VoLTE will be automatically activated if your mobile device is updated to the latest device software versions.

  You may also follow these *steps on your mobile device to enable VoLTE manually:
  Setting > Mobile Network > Mobile Data > Enable VoLTE
  

  *Steps to enable VoLTE may differ subject to mobile device models

• How do I know if I’m using VoLTE?

  1. For iPhone users, the icon on the top left of your mobile screen will remain as ‘4G’ when you are making or receiving phone calls.
  2. For Android mobile users, you will see a VoLTE icon on the top right of your mobile screen when you are making or receiving phone calls.

• Do I need to subscribe for a new service or change my mobile plan?

  You do not need to subscribe for a new service or change your mobile plan to enjoy VoLTE.

• Do I need to change my SIM Card to enjoy VoLTE?

  You do not have to change your SIM card to enjoy VoLTE as long as you are on LTE SIM.
  

• Am I going to be charged extra for VoLTE calls?

  It is an enhancement to the voice service which you are enjoying, there is no additional charge for VoLTE.

• Will I be able to enjoy VoLTE when I am roaming?

  VoLTE is available for Maxis & Hotlink subscribers while roaming in our partners coverage. For available country, check here
  

• What will happen if I switch to a new mobile device?

  VoLTE is both device and network dependent. You will be able to continue to enjoy VoLTE if your new mobile device supports Maxis VoLTE.

• I realise that sometimes when I make VoLTE calls, the network indicator on my smartphone is on 3G instead of 4G/VoLTE?

  You may experience the described situation in low 4G coverage areas such as indoors due to VoLTE calls require stable 4G network reception.
  

• Does VoLTE work for both caller and recipient if only one has VoLTE?

  If your mobile device is Maxis VoLTE supported, you will be able to enjoy VoLTE calls when you are in 4G coverage areas regardless of whether your caller or recipient is on VoLTE.