Voice Over IP (VoLTE)

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• What are the benefits of VoLTE as compared to existing voice service?

  With VoLTE, you will enjoy superior call quality and shorter call set-up time. On top of that, you will be able to use mobile data at 4G speed when you’re making a call.

• What are the prerequisites to make VoLTE call?

  1. Your mobile device support VoLTE and you have enabled it;
  2. You are within 4G coverage.

• Who is eligible to use VoLTE on Maxis?

  VoLTE is available for Hotlink Postpaid and Maxis Postpaid customers on Consumer & Business plans who are using VOLTE enabled phone and operating system.

  Maxis Postpaid customers with Share N Surf a.k.a MISM (MultiSIM One Number) and Hotlink prepaid customers will be enabled in later phases.

• Do I need to subscribe for a new service or change my rate plan?

  It is an enhancement to the voice service which you are enjoying. You do not need to subscribe for a new service change rate plan.

• Do I need to change my SIM Card to be on VoLTE?

  You don’t have to change your SIM card to be on VoLTE.

• I am using Maxis supported VoLTE device and I’m subscribing to an eligible Maxis plan, why am I unable to use VoLTE right now?

  We are enabling VoLTE service to our postpaid consumer customers in batches and it is expected to complete by 3 November 2020. All eligible customers will be able to use VoLTE from 4 November 2020. Please ensure you upgrade to the latest device firmware to use VoLTE.

• Am I going to be charged extra for VoLTE calls?

  It is an enhancement to the voice service which you are enjoying, there is no additional charge for VoLTE.

• Can I get VoLTE when I’m roaming or if I am making an International Direct-Dial call?

  Currently, VoLTE is not available when you are roaming overseas and International Direct Dial (IDD) calls.

• What devices that can support VoLTE?

  iPhone 7 and above running on iOS 13.1 and above and selected Android mobile phones are enabled to use VoLTE.
  Please refer here for devices available for VoLTE.

• Does Apple Watch support VoLTE?

  No, Apple Watch is not supported for now.

• How do I activate VoLTE on my iPhone?

  Here are the steps from your phone :
  Setting  >  Mobile Network >  Mobile Data > Enable Volte

  Steps may differ for different device, please speak to your device provider for more information on how to activate VoLTE for your phone.

• What will happen if I switch to a new smartphone?

  VoLTE is both device and network dependent. You will have VoLTE if your next smartphone supports it.

• I’m using a VoLTE smartphone in other local operator, why I’m not able to use VoLTE in Maxis?

  Only Maxis certified VoLTE device can support Maxis VoLTE. Please refer here for the available devices for VoLTE and make sure you have upgraded to the latest firmware version to enjoy VoLTE.

  Visit Maxis VoLTE page for more info.

• How do I know if I’m using VoLTE?

  For iPhone user, when you are making/receiving phone calls, the icon on the top left of the phone will remain as 4G. Android phone users will see an VoLTE icon.

• I realise that sometimes when I make VoLTE calls, the network indicator on my smartphone is on 3G instead of 4G/VoLTE?

  If the indicator is showing 3G, means you are not on a VoLTE call.

• Does VoLTE work for both caller and recipient if only one has VoLTE?

  If your phone is Maxis VoLTE supported, you will be able to enjoy VoLTE calls when you are in 4G coverage regardless your caller or recipient is on VoLTE or not.